Patient Pathway Coordinator

Epsom and St Helier University Hospitals; Carshalton; Remote; GBP 33,000 - 36,000; Full time

Job summary

Epsom and St Helier University Hospitals is seeking a proactive Administrative Assistant to support outpatient services. The role focuses on ERS referrals, booking, and patient pathway administration to ensure timely treatment and efficient use of resources.

You will be part of the outpatient admin team, ensuring patient-focused service, data accuracy, and strong customer care across NHS pathways. 37.5 hours weekly at St Helier Hospital.

Qualifications

• GCSE English and Maths at grade C or above or equivalent.
• NVQ level 3 or equivalent.
• Experience of patient administration in a healthcare setting.
• Experience of ERS.
• Knowledge of NHS service provision and the pathway of care.
• Thorough knowledge of healthcare administrative systems and processes.
• Knowledge of databases and spreadsheets (e.g., PAS, Excel).
• Knowledge of confidentiality and data protection principles.
• Equality and diversity.
• Knowledge of RTT principles and waiting times.
• Proactive, takes own initiative.
• Willing to take ownership and accountability.
• Team player with collegial working style.

Responsibilities

• Provide administrative lead for ERS referrals and related patient pathway tasks.
• Handle referrals from triage to booking, rearranging, and tracking treatment or discharge.
• Ensure patient-focused service supporting clinicians and efficient pathways.
• Maintain high levels of accuracy in data entry and record-keeping.

Skills

Patient administration

Interpersonal skills

Prioritisation

Education

GCSE English & Maths (C+)

NVQ Level 3

Tools

PAS

MS Excel

Job description

Main area Renal Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (7.5 hours per day hours) Job ref 343-8309339-B4-I

Site St Helier Hospital Town Carshalton Salary £33,262 - £36,027 per annum Salary period Yearly Closing 20/10/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The post holder supports the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

As part of the outpatient administrative team, the post holder will be the administrative lead and be responsible for all ERS referrals administratively and clerical issues relating to patients’ pathway of care from clinical referral triage to booking, rearranging and tracking referral to treatment &/or discharge.

To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job

Experience of patient administration work in a healthcare setting

Good interpersonal and customer care skills

The ability to prioritise tasks effectively

Computer literate, with experience of using a keyboard with a high level of accuracy.

Knowledge of NHS service provision including the pathway of care

Thorough knowledge of healthcare administrative systems and processes

Knowledge of databases & spreadsheets

Knowledge of confidentiality and data protection principles

Equality and diversity

Knowledge of RTT principles and waiting times

Proactive, takes own initiative

Willing to take ownership and accountability

Team player with collegial working style and willingness to share responsibility

Flexible, responsive approach to work.

Committed to a “Patient/Client First” philosophy.

Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.

Confident to work assertively with multi-disciplinary team.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

To Know more about the role and responsibilities, please refer the attached Job Description .

Person specification

Qualification

• GCSE English and Maths at grade C or above or equivalent. NVQ level 3 or equivalent


• NVQ level 3 or equivalent

Experience

• Experience of patient administration work in a healthcare setting


• Experience of using a full range of IT/Patient data systems


• Experience of ERS


• Experience of using a full range of IT/Patient data systems – as applicable to speciality

Skills

• Good interpersonal and customer care skills


• The ability to prioritise tasks effectively

Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.


• Knowledge of NHS service provision including the pathway of care


• Thorough knowledge of healthcare administrative systems and processes


• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications


• Knowledge of confidentiality and data protection principles


• Knowledge of health and safety


• Equality and diversity


• Knowledge of RTT principles and waiting times

Personal Attributes

• Proactive, takes own initiative


• Willing to take ownership and accountability


• Team player with collegial working style and willingness to share responsibility


• Flexible, responsive approach to work.


• Committed to a “Patient/Client First” philosophy.


• Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives


• Confident to work assertively with multi-disciplinary team.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.