Receptionist

AMSURG; England; On-site; GBP 19,000 - 26,000; Full time

Job summary

AmSurg Corp is seeking a healthcare receptionist to greet patients, verify insurance, and manage registrations in a fast-paced clinical office in the United Kingdom. The role involves handling payments, updating records in the practice management system, and coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate will have at least 1 year of relevant healthcare front-desk experience, strong customer service skills, and the ability to handle sensitive conversations

Qualifications

• High school diploma or equivalent required.
• Previous healthcare receptionist, medical office, or patient registration experience required.
• 1 year min experience with insurance verification, patient registration, and payment collection.
• Proficient in Microsoft Excel, Outlook, NexGen, Provation MD.
• Friendly, professional, and patient-focused demeanor with exceptional customer service skills.
• Strong customer service and communication skills.
• Strong team player who works well with clinical and administrative staff.
• Ability to handle difficult or sensitive conversations during patient check-in with professionalism, empathy, and respect while maintaining a positive patient experience.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Reliable, detail-oriented, and committed to maintaining excellent patient service.

Responsibilities

• Greet patients and visitors in person and on the phone in a courteous and professional manner.
• Collect and verify patient identification and insurance information.
• Ensure all registration forms and required documentation are completed and signed.
• Update patient demographic and financial information in the practice management system.
• Collect copays, deductibles, and other patient payments.
• Post payments accurately and issue receipts.
• Balance daily collections at the end of each shift.
• Notify clinical staff when patients are ready to be seen.
• Prepare patient charts for upcoming appointments.
• Assist with office inventory, mail, deliveries, and other administrative duties.
• Maintain patient confidentiality and adhere to all facility policies and procedures.
• Attend required meetings and training programs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team player

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

NexGen

Provation MD

Microsoft Excel

Outlook

Job description

• Greet patients and visitors in person and on the phone in a courteous and professional manner.
• Collect and verify patient identification and insurance information.
• Ensure all registration forms and required documentation are completed and signed.
• Update patient demographic and financial information in the practice management system.
• Collect copays, deductibles, and other patient payments.
• Post payments accurately and issue receipts.
• Balance daily collections at the end of each shift.
• Notify clinical staff when patients are ready to be seen.
• Prepare patient charts for upcoming appointments.
• Assist with office inventory, mail, deliveries, and other administrative duties.
• Maintain patient confidentiality and adhere to all facility policies and procedures.
• Attend required meetings and training programs.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare receptionist, medical office, or patient registration experience required.
• 1 year min/experience with insurance verification, patient registration, and payment collection.
• Proficient in Microsoft Excel, Outlook, NexGen, Provation MD
• Friendly, professional, and patient-focused demeanor with exceptional customer service skills.
• Strong customer service and communication skills.
• Strong team player who works well with clinical and administrative staff.
• Ability to handle difficult or sensitive conversations during patient check-in with professionalism, empathy, and respect while maintaining a positive patient experience.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Reliable, detail-oriented, and committed to maintaining excellent patient service.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.