Medical Receptionist

NHS Jobs; Sheffield; On-site; GBP 14,000 - 19,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a patient-focused receptionist and administrator to support front-desk operations across reception, admin and information governance.

You will greet patients, manage calls, process appointments, handle registrations and assist with online services while upholding GDPR standards.

This role requires teamwork, professionalism and a customer‑centred approach to promote health campaigns and ensure smooth practice operation.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Manage incoming telephone calls and respond to patient enquiries.
• Book, amend and cancel appointments using the clinical system.
• Signpost patients to the most appropriate healthcare professional or service.
• Process patient check‑ins and arrivals.
• Handle requests for home visits in accordance with practice procedures.
• Register new patients and maintain accurate patient records.
• Process repeat prescription requests according to practice protocols.
• Scan, file and distribute incoming documentation.
• Manage incoming and outgoing correspondence, including emails and letters.
• Support clinicians with administrative tasks as required.
• Ensure all patient information is handled confidentially and in line with GDPR requirements.
• Provide excellent customer service to patients, carers and visitors.
• Deal with challenging situations calmly and professionally.
• Assist patients with online services and registration where appropriate.
• Promote practice services and health campaigns.
• Maintain confidentiality regarding patient, staff and practice information.
• Adhere to all practice policies, procedures and information governance standards.
• Complete mandatory training as required.
• Work collaboratively as part of the wider practice team.
• Participate in team meetings and training sessions.
• Undertake any reasonable duties appropriate to the role.
• Support colleagues during periods of absence or increased workload.

Job description

Main Duties and Responsibilities

Reception Duties

• Greet patients and visitors in a courteous and professional manner.
• Manage incoming telephone calls and respond to patient enquiries.
• Book, amend and cancel appointments using the clinical system.
• Signpost patients to the most appropriate healthcare professional or service.
• Process patient check‑ins and arrivals.
• Handle requests for home visits in accordance with practice procedures.

Administrative Duties

• Register new patients and maintain accurate patient records.
• Process repeat prescription requests according to practice protocols.
• Scan, file and distribute incoming documentation.
• Manage incoming and outgoing correspondence, including emails and letters.
• Support clinicians with administrative tasks as required.
• Ensure all patient information is handled confidentially and in line with GDPR requirements.

Patient Service

• Provide excellent customer service to patients, carers and visitors.
• Deal with challenging situations calmly and professionally.
• Assist patients with online services and registration where appropriate.
• Promote practice services and health campaigns.

Information Governance

• Maintain confidentiality regarding patient, staff and practice information.
• Adhere to all practice policies, procedures and information governance standards.
• Complete mandatory training as required.

General Responsibilities

• Work collaboratively as part of the wider practice team.
• Participate in team meetings and training sessions.
• Undertake any reasonable duties appropriate to the role.
• Support colleagues during periods of absence or increased workload.