Receptionist

Hawthorn Medical Centre; England; On-site; GBP 19,000 - 23,000; Full time

Job summary

Hawthorn Medical Centre in the United Kingdom is seeking a friendly receptionist to join the front desk team. You will welcome patients, answer calls, and direct people to the appropriate service with courtesy and efficiency.

As part of a multi-disciplinary team, you will support the practice secretary and provide general administrative duties, including managing appointments, handling mail, and maintaining patient records with care and accuracy.

Qualifications

Responsibilities

• Receiving and calling patients
• Navigating patients to the correct service
• Maintaining and monitoring the practice appointments system
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Provision of refreshments for staff and visitors as required
• Scanning documents into patients records
• Other general duties as required

Job description

Working with us as part of the receptionist team, you'll be part of a strong multi disciplined team, you can challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do. Our workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Main duties will include supporting patients face to face or by telephone, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. The role also includes administrative support for the Practice secretary and other various administrative duties as required.

Duties and Responsibilities To Include:

• Receiving and calling patients
• Navigating patients to to correct service
• Maintaining and monitoring the practice appointments system
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Provision of refreshments for staff and visitors as required
• Scanning documents into patients records
• Other general duties as required