Receptionist

InMind; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Job summary

Sturdee Hospital in Leicester is seeking a proactive receptionist/administration assistant to join our dedicated team. You will handle front desk duties, greet visitors, answer calls, maintain records, and provide admin support to the Registered Manager and care team.

We value good communication, confidentiality and a calm, patient-focused approach. This on-site role requires flexibility to cover daily responsibilities and assist with purchases, filing and general office tasks as part of a

Qualifications

• Respond to customer enquiries with a friendly, effective manner.
• Show visitors around the care home in the absence of senior staff.
• Maintain accurate and confidential records for residents and staff.

Responsibilities

• Respond to customer enquiries and maintain records.
• Greet visitors and guide them when required.
• Provide admin support to the Registered Manager and team.
• Purchase supplies for the care home.
• Handle phone calls and coordinate with staff and professionals.
• Report maintenance issues to the Manager.
• Maintain confidentiality and data protection compliance.

Skills

Customer service

Telephone etiquette

Record keeping

Teamwork

Tools

Microsoft Office

Job description

Sturdee Hospital is a dedicated service in Leicester, committed to providing holistic, personalised care for women aged 1865 who have complex mental health needs. With 31 beds across two locked rehabilitation wards and nine semi-independent flats, we offer a supportive and structured environment in which every individual can work towards their recovery goals. To operate reception answering telephones and greeting visitors. The ability to develop good relationships with prospective customers, employees, suppliers and professionals, the ability to work as part of the team is vital.

Main duties of the role:

• To respond to customer enquiries in a friendly and effective manner, making sure manual and electronic records are maintained.
• To show visitors around the care home in the absence of senior staff or the Registered Manager.
• Maintain accurate and complete records for residents and staff members confidentially in line with the companys policies and procedures.
• Purchasing supplies (e.g food, stationery and over the counter products) for the care home as required.
• Dealing with telephone calls effectively from staff, doctors, social workers, residents family members and other pofessionals.
• Report any maintenance issues to the Registered Manager accordingly.
• Communicating with residents in a friendly and appropriate manner.
• Liaising with head office staff accordingly.
• Participate in storage, retrieval and disposal of archived documents in line with the Data Protection Act 1998
• Provide administration support to the Registered Manager and any other duties required.
• Maintain an awareness of the Health and Safety requirements.
• Maintain client and business confidentiality at all times
• Continual Personal Development to develop oneself and the role.
• In addition to these tasks, employees may at times be asked to carry out other reasonable duties as required by the service.