Patient Services Coordinator — Care Home Reception

InMind; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Job summary

Sturdee Hospital in Leicester is seeking a proactive receptionist/administration assistant to join our dedicated team. You will handle front desk duties, greet visitors, answer calls, maintain records, and provide admin support to the Registered Manager and care team.

We value good communication, confidentiality and a calm, patient-focused approach. This on-site role requires flexibility to cover daily responsibilities and assist with purchases, filing and general office tasks as part of a

Qualifications

• Respond to customer enquiries with a friendly, effective manner.
• Show visitors around the care home in the absence of senior staff.
• Maintain accurate and confidential records for residents and staff.

Responsibilities

• Respond to customer enquiries and maintain records.
• Greet visitors and guide them when required.
• Provide admin support to the Registered Manager and team.
• Purchase supplies for the care home.
• Handle phone calls and coordinate with staff and professionals.
• Report maintenance issues to the Manager.
• Maintain confidentiality and data protection compliance.

Skills

Customer service

Telephone etiquette

Record keeping

Teamwork

Tools

Microsoft Office

Job description

Sturdee Hospital in Leicester is seeking a proactive receptionist/administration assistant to join our dedicated team. You will handle front desk duties, greet visitors, answer calls, maintain records, and provide admin support to the Registered Manager and care team.

We value good communication, confidentiality and a calm, patient-focused approach. This on-site role requires flexibility to cover daily responsibilities and assist with purchases, filing and general office tasks as part of a