Receptionist

The Methodist Church in Britain; East Ham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and development opportunities

Supportive and inclusive workplace

Positive working culture

Job summary

Dapdune House Surgery is seeking a friendly, efficient Reception Administrator to greet patients in person and by phone. You will book appointments, manage repeat prescriptions and maintain patient records with care, supporting clinicians and colleagues across the practice.

Join a busy reception team where accuracy, confidentiality and good computer skills are essential to maintain a welcoming and professional environment for patients and visitors.

Qualifications

• Experience in a customer-facing role.
• Experience of working as part of a team.
• Experience using computer systems and standard office software.

Responsibilities

• Greet patients and visitors in a warm, professional and courteous way.
• Answer telephone calls and handle patient enquiries.
• Book, amend and cancel appointments on the clinical system.
• Direct patients to the most appropriate service or healthcare professional.
• Process repeat prescription requests in line with practice procedures.
• Scan, file and manage patient documentation.
• Register new patients and update their information.
• Process incoming and outgoing correspondence.
• Keep records accurate and maintain confidentiality under GDPR and practice policy.
• Support clinicians and colleagues with administrative tasks.
• Keep the reception area clean, organised and welcoming.
• Carry out other duties as required to run the practice effectively.

Skills

Customer facing

Teamwork

Office software

GDPR awareness

Job description

The post sits in the reception team at Dapdune House Surgery, covering the practice's front desk and telephone line. The work centres on greeting people in person and by phone, booking and amending appointments, and handling repeat prescriptions and patient records. It is a busy front-desk role that also includes registering new patients, processing post and supporting clinicians with admin. Fit depends on past customer-facing work, teamwork and confident computer skills.

What the job involves

• Greet patients and visitors in a warm, professional and courteous way
• Answer telephone calls and handle patient enquiries
• Book, amend and cancel appointments on the clinical system
• Direct patients to the most appropriate service or healthcare professional
• Process repeat prescription requests in line with practice procedures
• Scan, file and manage patient documentation
• Register new patients and update their information
• Process incoming and outgoing correspondence
• Keep records accurate and maintain confidentiality under GDPR and practice policy
• Support clinicians and colleagues with administrative tasks
• Keep the reception area clean, organised and welcoming
• Carry out other duties as required to run the practice effectively

What’s required

Experience

• Experience in a customer-facing role
• Experience of working as part of a team
• Experience using computer systems and standard office software, as a confident user

What’s offered

• Training and development opportunities
• Supportive and inclusive workplace
• Positive working culture