Receptionist

Leeds Teaching Hospitals NHS Trust; Cross; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Pension

On-site childcare

Cycle to work

Salary sacrifice

Job summary

Leeds Teaching Hospitals NHS Trust is seeking a friendly receptionist to join our team at the hospital site. The successful candidate will greet patients and visitors, handle enquiries, and provide high-quality clerical support in line with Trust guidelines and policies.

You will process patient documentation, log information in IT systems, and act as the first point of contact, helping to deliver a safe, patient-centered service across departments. Previous front-desk experience is advantageous.

Qualifications

Responsibilities

• Meet and greet as the first port of call for patients and visitors entering the hospital.
• Take telephone queries and offer appropriate advice or redirect to the right department.
• Provide directions based on available information to patients and visitors.
• Utilise patient information databases to support patients and visitors.
• Assist patients with issues during their visit, resolving or directing as needed.
• Undertake administrative and clerical duties as requested.
• Produce ID badges for staff and issue Access Cards.

Skills

Meet & greet

Telephone queries

Provide directions

Patient information databases

ID badge production

Job description

Job Summary

We are looking to add to our team of receptionists, whose role is to be the first friendly face to greet our patients and visitors to our hospital site. The successful applicant will provide a high standard of clerical/reception service to patients and the hospital, adhering to Trust guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing each one appropriately and within Trust guidelines. So, you’ll need to be great at entering information into IT systems, to help us log and retrieve information as and when required. In this role, you’ll need to process patient documentation be the first point of contact for patients and other visitors to the hospital, provide an administrative and clerical service to our department/team and support the delivery of a high standard of service to patients, staff and Trust departments.

Job Description

For questions about this job, contact:
Richard Berridge
Operations Manager
[e-mail]
07385939968
Shortlisting Date: 21/09/2026
Interview Date: 30/09/2026

Job package includes

• A competitive salary – pro rata Band 2 £25,272 (Inc. enhancements for unsocial hours.)
• Annual leave starting at 27 days per annum plus statutory bank holidays rising to 33 days with service.
• An excellent contributory pension scheme.
• On-site childcare provision
• Salary sacrifice schemes (cycle to work)

Why you should join our Team

Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year. The Estates and Facilities team keep the Trust's sites running and manage one of the largest estate portfolios across the NHS. With over 2,300 staff, we provide a range of Estates & Facilities management services and ensure our buildings and environments are fit for purpose, clean and safe.
Whether we're cleaning wards, maintaining buildings, monitoring environmental impact, providing staff childcare, delivering hot meals to patients, or patrolling our sites, we support the delivery of patient care. Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

What You Will Bring To The Role

This role provides the following services to the Trust:

• Meet and greet as the first port of call as patients and visitors enter our hospitals.
• Taking telephone queries and offering the appropriate advice or redirecting to the appropriate department/person.
• Provide directions based on the information available.
• Utilising patient information databases to best support patients and visitors.
• Support patients and visitors with any issues they may experience in relation to their visit which may cause anxiety, this may be by resolving the issue personally, providing information, or directing them to the most appropriate department/person.
• Undertaking administrative and clerical duties as requested.
• Production of ID Badges for staff and the issuing of Access Cards.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

We are….
Responsible
Open and Honest
One Team
Kind

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

• People
• Improvement and Innovation
• Partnerships
• Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.