Clerical Officer

NHS; Greater London; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking a Clerical Officer to join the Referral and Booking Service. You will support registration and booking for Outpatient appointments and perform patient-focused administrative tasks across several hospital sites.

The role requires literacy, numeracy, and clerical knowledge; training is provided. You will work with a friendly team and liaise with staff to ensure smooth patient flow and accurate records.

Qualifications

• Literate and numerate with attention to detail.
• NVQ2 in Customer Care or equivalent level.
• GCSE grade C or equivalent; pass literacy/numeracy tests.
• Willing to undergo training as required.
• Knowledge of clerical procedures and admin systems.
• Motivated, keen to learn; reliable and flexible.
• Good interpersonal skills and team working.
• Standard keyboard skills; able to use own initiative.

Responsibilities

• Registering and booking patients for Outpatient appointments.
• Telephone based duties and general patient administration.
• Provide patient-centred clerical support within policy.
• Liaise with staff and patients per Trust procedures.
• Work across multiple Leeds Teaching Hospitals Trust sites.

Skills

Literate

Numerate

NVQ2 in Customer Care

GCSE C standard

Willingness to train

Clerical procedures knowledge

Initiative

Reliability

Interpersonal skills

Keyboard skills

Education

NVQ2 in Customer Care

GCSE grade C or equivalent

Job description

The Referral & Booking Service department comprises of small teams working within specialties, they have the responsibility for the registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospitals NHS Trust.We are looking for an enthusiastic Clerical Officer to come and join our Patient Centred Clerical team in the Referral and Booking Service at Leeds Teaching Hospital Trust.

Main duties of the job

• Literate and Numerate
• NVQ2 in Customer Care or an equivalent level of knowledge/experience
• Education to GCSE grade C standard or equivalent or the ability to pass the Trust's basic literacy and numeracy Test Level 2.
• Commitment to undergo training as required
• knowledge of clerical procedures and administrative systems pertaining to the department (acquired though on the job training).
• Motivated, keen to learn
• Reliable, trustworthy with a flexible approach to duties and work practices.
• Good interpersonal skills. Team working
• Standard keyboard skills
• Able to work on own initiative within agreed guidelines.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Name Zoe Richardson Position Outpatient Support Manager Email [e-mail] Phone number 00000 Shortlisting Date: 23/9/26 Interview Date: 1/10/26

Job description

The Referral & Booking Service department comprises of small teams working within specialties, they have the responsibility for the registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospitals NHS Trust.

We are looking for an enthusiastic Clerical Officer to come and join our Patient Centred Clerical team in the Referral and Booking Service at Leeds Teaching Hospital Trust.

Why you should join our Team

The successful candidate will contribute to the provision of a comprehensive patient administration functionalities within the Outpatient Clinic Service Unit,

Duties include the below

• Some of the vacancies will be predominantly Telephone based and will be primarily your key role, receiving and making telephones calls to and from patients regarding appointments. Standardised scripts are followed, and calls are monitored and recorded.
• Other general patient administration duties.

The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trust’s Patient Access policies. You will need to be able to liaise with staff throughout the Trust and patients dealing effectively and efficiently with their enquiries.

This post is based at St. James’s Hospital, but you could be asked to work at any of the following sites within Leeds Teaching Hospitals Trust, Leeds General Infirmary, and Chapel Allerton Hospital.

What you will bring to the role

• Literate and Numerate
• NVQ2 in Customer Care or an equivalent level of knowledge/experience
• Education to GCSE grade C standard or equivalent or the ability to pass the Trust's basic literacy and numeracy Test Level 2.
• Commitment to undergo training as required
• knowledge of clerical procedures and administrative systems pertaining to the department (acquired though on the job training).
• Motivated, keen to learn
• Reliable, trustworthy with a flexible approach to duties and work practices.
• Good interpersonal skills. Team working
• Standard keyboard skills
• Able to work on own initiative within agreed guidelines.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities: People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.