Receptionist

Edwardian Hotels London; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Complimentary meals

Staff discounts

Training and development opportunities

Job summary

Edwardian Hotels London is recruiting a Receptionist to join our Front of House team at The May Fair Hotel.

You will meet and greet guests, manage check-in and check-out, handle guest enquiries and deliver exceptional service in line with our Integrity, Ambition and Quality values.

We offer a competitive salary, 28 days’ holiday, complimentary meals, staff discounts and plenty of training and development opportunities.

Qualifications

• Previous hotel reception experience preferred in 4- or 5-star hotels.
• Experience with Opera, Office 365, Salesforce and Review Pro.
• Excellent attention to detail and customer service.

Responsibilities

• Meet and greet guests and manage check-in/check-out procedures.
• Handle guest enquiries and provide accurate information.
• Maintain high levels of customer satisfaction in line with core values.

Skills

Customer service

Attention to detail

English fluency

Tools

Opera

Office 365

Salesforce

Review Pro

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently recruiting for a Receptionist to join our Front of House Team at our 5 Star The May Fair Hotel.

Overview

• An amazing opportunity to join our Front Of House team at The May Fair Hotel a a Receptionist.
• As a Receptionist, you will be responsible for meeting and greeting our guest, including check in and check out procedures and dealing with guest enquires.
• Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards and exceeding guest expectations.

About You

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.