Night Receptionist

G64-Operation Support-LO; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per year

Complimentary hot meals and beverages

Annual complimentary night stays

Staff accommodation discounts

Company pension

Job summary

The Londoner is seeking a Night Receptionist to join our front-of-house team in London. The role covers night shifts on a 4 days on, 3 days off rota, ensuring a seamless guest experience and adherence to our high service standards.

Applicants should have prior hotel reception experience (4- or 5-star preferred) and be proficient with Opera, Office 365, and Guest Plus. Excellent English is essential for this role.

Qualifications

• Previous hotel reception experience is required, ideally 4- or 5-star property experience.
• Impeccable command of the English language, written and spoken.
• Proficient with Opera, Office 365 and Guest Plus IT systems.

Responsibilities

• Handle night reception and lobby hosting. Ensure smooth guest experience at night.
• Maintain high standards of customer service aligned with hotel values.
• Work on a rotating schedule: 4 days on, 3 days off.

Skills

Customer service

Attention to detail

English proficiency

Tools

Opera

Office 365

Guest Plus

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first ‘Super Boutique’ hotel.

We are currently recruiting for a Night Receptionist to join our front of house team at The Londoner, our 5 Star Luxury Hotel.

Overview

• An amazing opportunity to join our 5 Star Luxury Hotel, The Londoner as a Night Receptionist. The hours for this role are 4 days on 3 days off on a rota basis.
• As a Night Receptionist you will be responsible for night reception lobby hosting, ensuring a smooth guest experience at night.
• Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards, exceeding guest expectations.

About You

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Guest Plus.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the Uk. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary