Receptionist

100 Princes Street; City of Edinburgh; Presencial; GBP 26.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday allowance 28–36 days

Free meals on duty

L&D programmes

Volunteering days

Discounted hotel rates

Descripción de la vacante

Red Carnation Hotels Ltd. is seeking a warm and attentive Receptionist to join 100 Princes Street, Edinburgh on a full-time, permanent basis. You will greet guests, manage check-ins/outs with warmth and efficiency, and contribute to personal, memorable stays that reflect our hospitality.

This role offers a 4 on 4 off pattern, 12-hour shifts, and access to development and benefits from day one. Join a luxury, five-star environment with generous holiday allowance, meals on duty, and ongoing

Formación

• Previous hotel reception experience is important for this role.
• Experience in luxury/five-star environments is desirable.
• Strong communication and organisational skills are essential.

Responsabilidades

• Welcome and assist guests during check-in and check-out with warmth and efficiency.
• Listen to guest requests and use knowledge of the hotel to create personalised experiences.
• Ensure reception area is well-presented and administer guest accounts accurately.
• Collaborate with managers and colleagues to resolve guest concerns promptly.

Conocimientos

Guest service

Communication skills

Attention to detail

Organisational skills

Descripción del empleo

Receptionist 4 on 4 off ***luxury hotel***

Be the warm welcome behind memorable stays at 100 Princes Street.

What’s in it for you from day one:

• £28,500 OTE per annum, plus other exciting benefits and perks!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.

What's in it for you later:

• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are looking for a warm and attentive Receptionist to join the team at 100 Princes Street on a full-time, permanent basis. As one of the first and last people our guests meet, you will help create thoughtful, personalised experiences that reflect the character of our hotel and the generous hospitality of Red Carnation Hotels. Working closely with your reception colleagues and wider hotel family, you will bring genuine care, attention to detail and a desire to make every stay memorable.

Location: 100 Princes Street, Edinburgh

Employment type: Full-time, permanent

Working pattern: 4 on 4 off (12 hour shifts)

What you'll be doing:

You'll welcome and look after our guests throughout their stay, handling check-ins and check-outs with warmth, efficiency and close attention to detail. You'll listen carefully to individual requests and use your knowledge of the hotel and its surroundings to help create personalised, memorable experiences. Alongside preparing guest accounts and completing reception administration accurately, you'll help ensure our reception is always beautifully presented and welcoming. When a guest has a concern, you'll respond with kindness, dignity and professionalism, taking ownership wherever you can and working collaboratively with managers and colleagues to find a timely solution. Through these thoughtful interactions, you'll play an important part in bringing the individual character of 100 Princes Street to life.

What we're looking for:

Previous hotel reception experience is important for this role, ideally gained within a luxury or five-star environment. You'll be a confident and considerate communicator, both verbally and in writing, with the attention to detail and organisational skills needed to balance different guest requests and administrative tasks without losing the personal touch. Above all, we're looking for someone who genuinely enjoys hospitality, learns from colleagues and takes pride in helping others. You'll be comfortable working as part of a close-knit team while taking ownership of the guest experience, bringing your own personality, local curiosity and thoughtful approach to creating stays our guests will remember.

About us:

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK