Casual Food & Beverage Assistant

The Red Carnation Hotel Collection; City of Edinburgh; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

OTE £13.61/hour

Holiday allowance 28–36 days

Free meals on duty

Recommend a friend bonus up to £600

Leadership development programmes

Volunteer days

Job summary

The Red Carnation Hotel Collection in Edinburgh is seeking a Casual Food & Beverage Assistant for 8-hour shifts at our luxury hotel on Princes Street. You will deliver exceptional service, welcome guests, take orders, and ensure high standards of cleanliness and hospitality.

The role reports into the Lounge Manager; prior experience in a luxury hotel setting is preferred. The package includes £13.61 OTE per hour, 28–36 days holiday, free meals on duty, and access to development programs and

Qualifications

• Excellent customer service and interpersonal skills.
• Attention to detail and ability to handle high-pressure situations gracefully.
• Experience in luxury hotel or high-end restaurant environment preferred.

Responsibilities

• Create memorable experiences for guests with emotional engagement and attention to detail.
• Be familiar with all menus and products available.
• Clean and set up tables.
• Take orders from guests.
• Maintain high standards of cleanliness and hygiene in all food service areas.
• Handle restaurant in-house calls and guest messages, and take reservations to company standards.

Skills

Customer service

Interpersonal skills

Attention to detail

Luxury hotel experience

Job description

Casual Food & Beverage Assistant ***Luxury hotel***

What's in it for you from day one:

• £13.61 OTE per hour, plus other exciting benefits and perks!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.

We are looking for a Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the Lounge Manager and Assistant Lounge Manager.

Location: 100 Princes Street

Employment type: Casual

Working pattern: 8 hour shifts

What you'll be doing:

• Creating memorable experience to our guest by using emotional engagement and high attention to details.
• Being familiar with all menus and all products available.
• Cleaning and setting up tables.
• Taking orders for our wonderful guests.
• Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
• Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.

What we're looking for:

• Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
• Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high-pressure situations with grace.
• A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
• Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.

About us:

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites - The Archibald and The Isobel - boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the 'Right to Work' in the UK.