Receptionist

CVS Vets; Chester; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills and

Animed Direct staff discount

Employee Assistance Programme

Recognised and appreciated by CVS Vets

Job summary

CVS Vets in Chester is seeking a part-time Client Services Receptionist to manage calls, greet clients, and coordinate appointments. You will handle insurance materials, process payments, and assist with in-person and telephone inquiries, ensuring a welcoming and professional atmosphere for every client.

The role emphasises empathy, strong communication, and teamwork while using the practice management system and basic office software.

Qualifications

• Experience in customer service and reception
• Strong communication skills and empathy
• Proficient in Microsoft Office and basic database use
• Professional, friendly and patient demeanor
• Team player with a positive attitude

Responsibilities

• Handle incoming calls and schedule appointments
• Respond to inquiries via phone, email, and in-person interactions
• Greet and register new clients with a warm welcome
• Process insurance forms and manage insurance-related tasks
• Dispense medications as required and ensure accurate records
• Process payments and handle financial transactions
• Provide emotional support to clients while remaining professional
• Organise patients using the practice system
• Liaise with other veterinary practices to address needs
• Manage debts and refunds via phone where needed
• Ensure clients feel welcomed and valued at the practice
• Demonstrate resilience when handling distressing situations
• Maintain excellent customer service and teamwork
• Utilise Microsoft Office and database systems effectively

Job description

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
  Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

Hours: 8.5 hours per week Shift Pattern: Monday - Friday evenings and a share in the Weekend rota Salary: Will be paid at the NMW

Discover Our Practice: Get a glimpse of what makes us special, We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!