Guest Service Agent

Guest Experience; Greater London; Vor Ort; GBP 15.000 - 19.000; Teilzeit

Benefits dieser Stelle

Holidays 28 days including 8 public

Contributory pension scheme

Refer a friend bonus: £500

Dental and health cover with HSF

Travel & Food discounts in Melia group

Personal development programs

Career growth across 350 hotels

High street discounts with Perks at</w

Pay Day Parties

Zusammenfassung

Join the Meliá White House team as a Guest Experience Agent in London. You will manage first impressions in the lobby and central areas, ensuring courteous, efficient service and personalised guest experiences.

Working part-time (24 hours) with companionship from a strong guest-focused culture, you’ll assist VIP arrivals and collaborate with reception and staff to deliver exceptional service. Eligibility to work in the UK is required.

Qualifikationen

• Must be fluent in English; Spanish knowledge is a bonus.
• Eligibility to work in the UK is required.
• Strong customer service skills with a hands-on approach.
• Ability to greet, assist and escort guests, including VIPs.

Aufgaben

• Actively demonstrate excellence in customer service at all times.
• Personalize guest stays, anticipate needs and exceed expectations.
• Greet VIPs, escort to rooms and assist on arrival and departure.
• Assist reception, luggage porters, business centre during busy periods.
• Answer inquiries, handle complaints with speed and courtesy.
• Follow hotel emergency procedures and respond appropriately.
• Support the Guest Experience Manager to deliver service excellence.

Kenntnisse

Customer service

Team player

Attention to detail

Fluent English

Spanish language

Jobbeschreibung

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Guest Experience Agent

Department: Guest Experience

Location: Melia White House

Report to: Guest Experience Manager

Package: £17,120 plus service Charge

Hours: Part-time 24hours

Mission

To provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

Responsibilities will include, but are not limited to:

• Actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
• Ensure the customer experience, personalize their stay, anticipate their needs and exceed their expectations.
• Prepares and checks for VIP’s arrival, greets and escorts guests to rooms. Assists in VIP’s arrival and departure.
• Assists reception, Luggage Porters, business center and outlets during busy periods.
• Answers guests inquires, handles complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel’s set down procedure.
• To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
• Undertake duties as directed by the Guest Experience Manager to deliver customer service with excellence.

What are we looking for?

• A team player
• Strong attention to detail
• Be fluent in English; additional Spanish knowledge would be a bonus.
• Customer service skills.
• A hands-on approach with a commitment to operational excellence, guest satisfaction, and sustainability.

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

Our Benefits Package Includes:

Holidays: 28 days’ holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

Discounted dental and health cover with HSF

Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

Pay Day Parties

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People, connected by passion, warmth, and a commitment to creating exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.

Eligibility to work in the UK is required.

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