Food and Beverage Assistant/Waiter/Server

Food & Beverage; Camden Town; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Global career opportunities

Hotel and F&B discounts

Company pension scheme

Service Charge

Loyalty rewards

Refer-a-Friend bonus

28 days holiday

Learning platform access

Meals on duty

Career development

Job summary

The Food & Beverage Assistant role at Meliá London offers a full-time opportunity to join a global hospitality family. You will deliver warm, personalised service across our outlets, while supporting daily operations and ensuring brand standards are met.

The position includes a salary of 27,997.15 for 40 hours with a service charge, plus benefits and learning opportunities. We seek candidates with hospitality experience and a passion for guest service, who can work flexibly including

Qualifications

• Previous experience in a Food & Beverage, restaurant, bar or hospitality environment is desirable.
• Passion for delivering exceptional customer service with a genuine desire to exceed guest expectations.
• Excellent communication and interpersonal skills with a friendly, positive attitude.

Responsibilities

• Deliver warm, professional and personalised service, ensuring every guest enjoys an exceptional dining experience.
• Prepare restaurant and bar areas before each service, ensuring tables, equipment and service stations are fully set to brand standards.
• Assist with the efficient service of food and beverages, ensuring orders are delivered accurately and promptly.
• Maintain excellent knowledge of menus, daily specials and hotel facilities to confidently assist guests and promote additional products and services.
• Support Waiters and Chef de Rang throughout service to ensure smooth operations and excellent teamwork.
• Attend daily team briefings and communicate effectively regarding VIP guests, special events, menu changes and operational priorities.
• Handle guest requests and resolve service issues professionally, escalating concerns where appropriate to ensure guest satisfaction.
• Maintain high standards of cleanliness, presentation and food safety while following all Health & Safety procedures and SOPs.
• Minimise waste and handle equipment, crockery and glassware carefully to prevent breakages and ensure operational efficiency.
• Participate in ongoing training and development programmes while demonstrating the Meliá values and commitment to service excellence.

Skills

Guest service

Communication

Teamwork

Customer focus

Tools

Food safety basics

Job description

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders, where your potential to grow, learn and deliver exceptional service has no limits. It’s knowing that the world is yours — that you can develop your career across countless destinations, while being part of one warm, supportive and passionate family.

Food & Beverage Assistant

Department: Food & Beverage
Location: London, UK
Reports to: Food & Beverage Manager / Restaurant Manager / Assistant Food & Beverage Manager
Employment Type: Full-Time
Salary: 27997.15 for 40hrs + Service Charge

What's in it for you?

• Global career opportunities across more than 350 hotels worldwide.
• Hotel and Food & Beverage discounts for you, your friends and family.
• Company pension scheme.
• Service Charge.
• Loyalty rewards and Refer-a-Friend bonus.
• 28 days' holiday including bank holidays (pro-rata where applicable).
• Access to Meliá's global learning platform for continuous professional development.
• High-street discounts through Perks at Work.
• Meals on duty.
• Career development within one of the world's leading hospitality companies.

Mission

As a Food & Beverage Assistant, you will support the daily operation of our Food & Beverage outlets by delivering friendly, efficient and personalised service to every guest. Working alongside the wider Food & Beverage team, you will help create memorable dining experiences while ensuring all service standards, operational procedures and brand expectations are consistently met.

Key Responsibilities

• Deliver warm, professional and personalised service, ensuring every guest enjoys an exceptional dining experience.
• Prepare restaurant and bar areas before each service, ensuring tables, equipment and service stations are fully set to brand standards.
• Assist with the efficient service of food and beverages, ensuring orders are delivered accurately and promptly.
• Maintain excellent knowledge of menus, daily specials and hotel facilities to confidently assist guests and promote additional products and services.
• Support Waiters and Chef de Rang throughout service to ensure smooth operations and excellent teamwork.
• Attend daily team briefings and communicate effectively regarding VIP guests, special events, menu changes and operational priorities.
• Handle guest requests and resolve service issues professionally, escalating concerns where appropriate to ensure guest satisfaction.
• Maintain high standards of cleanliness, presentation and food safety while following all Health & Safety procedures and departmental Standard Operating Procedures.
• Minimise waste and handle equipment, crockery and glassware carefully to prevent breakages and ensure operational efficiency.
• Participate in ongoing training and development programmes while demonstrating the Meliá values and commitment to service excellence.

What We're Looking For

• Previous experience in a Food & Beverage, restaurant, bar or hospitality environment is desirable.
• Passion for delivering exceptional customer service with a genuine desire to exceed guest expectations.
• Excellent communication and interpersonal skills with a friendly, positive and professional attitude.
• Strong teamwork skills and the ability to work collaboratively in a fast-paced environment.
• High attention to detail and commitment to maintaining exceptional service standards.
• Ability to remain calm, organised and efficient under pressure.
• Flexibility to work a variety of shifts, including evenings, weekends and public holidays.
• Basic knowledge of food hygiene and Health & Safety practices, or willingness to learn.
• Smart personal presentation and a positive attitude that reflects the Meliá brand.
• Eagerness to learn, develop new skills and build a long-term career within an international hospitality company.

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. Whether you are starting your hospitality journey or developing your expertise, you will become part of a culture built on respect, collaboration and passion. We invest in your growth, celebrate your achievements and create opportunities for you to develop your career across our global portfolio.

We are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

At Meliá, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to succeed. We also believe in responsible tourism and sustainability, working every day towards a better future for our people, our communities and our planet.