Receptionist

THE PIG; Brockenhurst; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Staff stays - free B&B.

35% discount on food, beverages & 

35% discount on food, beverages &

Meals on duty

Annual holiday increase (up to 33 days

Take home goods - cost price.

Help@Hand on-demand GP, Physiotherapy,

Learning & development courses.

Anniversary vouchers - dinner withwine

Job summary

THE PIG Hotel in Brockenhurst is seeking a friendly Receptionist to join our front of house team. You will be the first and last face guests see, delivering warm, attentive service and handling calls and emails with care.

With 35 hours per week across five days, the role offers training, a supportive team, and a range of perks including free staff stays, dining discounts, meals on duty, and generous holiday entitlement.

Qualifications

• Experience in a similar role preferred but training is provided.
• Excellent customer service and communication are essential.
• Able to handle calls and emails and coordinate with other hotel departments.

Responsibilities

• Greet and assist guests at the front desk and manage check-in/check-out.
• Answer incoming calls, respond to emails, and direct inquiries to the appropriate teams.
• Maintain high standards of service and contribute to a welcoming hotel environment.

Skills

Customer service

Communication skills

Attention to detail

Telephone handling

Email management

Tools

Opera Fidelio

Job description

About the role

Location: The PIG Hotel, Brockenhurst, SO43 7QL

Salary: £12.71 per hour (OTE £14.16 per hour including tronc).

Hours: 35 hours per week, over 5 days.

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers - dinner with wine for 2.

To view our full range of perks, visit our 'What we can do for you' section on our career's webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.