Receptionist

THE PIG Hotel | B Corp; Bridge; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Staff stays

Food discount

Meals on duty

Holiday days

Take-home goods

Help@Hand access

Learning courses

Anniversary vouchers

Job summary

THE PIG Hotel at Bridge Place in Canterbury is seeking a friendly Receptionist to join the front-of-house team. You will be the first and last point of contact for guests, delivering high standards of service and attention to detail. This role includes answering calls, replying to emails, and liaising with other departments to ensure seamless guest experiences.

Salary is £12.71 per hour (OTE £14.01 per hour with tron). 35 hours per week, four days per week.

Qualifications

• Experience in a similar role and knowledge of Opera Fidelio is beneficial but not essential; full training will be provided.
• Strong communication; answer calls, respond to emails, and coordinate with all hotel departments.

Responsibilities

• Serve as first point of contact for hotel guests at front desk.
• Answer incoming calls and respond to emails in a timely, courteous manner.
• Coordinate with other departments to ensure smooth guest experience.

Job description

Location: THE PIG - at Bridge Place, Canterbury, CT4 5BH

Salary: £12.71 per hour (OTE £14.01 per hour, including tronc.)

Hours: 35 hours per week, 4 days per week.

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.