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Receptionist

North Bristol NHS Trust

Bristol

On-site

GBP 20,000 - 24,000

Full time

Yesterday

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Job summary

A leading healthcare provider in Bristol is seeking a Receptionist for the Rosa Burden Centre. The role involves being the first point of contact for patients, providing administrative support, and ensuring efficient clinic operations. Ideal candidates will have strong communication and organisational skills, along with a background in customer service. This is a full-time position with opportunities to grow within the NHS.

Qualifications

Previous experience in customer service setting.
Ability to work as part of a team.
Experience within a hospital setting.

Responsibilities

Check patients into clinic using relevant computer systems.
Answer telephone enquiries from patients and medical staff.
Prepare clinic notes and send appointment letters.

Skills

Interpersonal skills

Organisational skills

Communication skills

Customer service

Education

GCSE English and Mathematics – grade C/4 or above

Tools

Microsoft Office

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Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.

Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.

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Job Overview

This exciting role is for a Receptionist at the Rosa Burden Centre. As a receptionist you are the first point of contact for patients visiting the centre. The receptionist will provide a full reception service, including meeting and greeting all attendees to the clinic reception area, offering a high level of administrative support to the Clinical teams, ensuring the accurate completion of registration details, maintaining computerised records, and dealing with queries in a sympathetic and appropriate manner. The post also involves participation in the and preparation of outpatient clinics

Main duties of the job

1 To accurately receive and check patients into clinic using the relevant computer systems

2 To participate in the preparation and the running of the reception and cross cover other reception areas within the division when required

3 To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary

4 To prepare clinic notes ensuring all relevant documentation is included

5 To send appointment letters to patients ensuring information is accurate

6 To deal with patient cancellations in accordance with the Patient Access Policy.

8 To ensure all outcome forms are completed on the PAS system

1 To undertake any other duties appropriate to the post as agreed by the Senior Administrator

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

Demonstrate knowledge and understanding of clerical duties
Demonstrate the ability to manage their own time and workload
Work well within a team
Demonstrate good interpersonal skills
Demonstrate experience within a hospital setting
Demonstrate previous reception skills
Demonstrate they are IT / computer literate
Demonstrate excellent written and verbal communication skills
Demonstrate excellent organisational skills
Demonstrate a willingness to learn and use a variety of computer systems including Microsoft Office
Demonstrate a helpful and pleasant personality

Person specification

Education/ Training

Essential criteria

GCSE English and Mathematics – grade C/4 or above

Desirable criteria

Knowledge of hospital computer systems

Knowledge/ Skills/ Abilities

Essential criteria

Ability to work as part of a team

Desirable criteria

Flexible to meet needs of service

Work Experience

Essential criteria

Previous experience of working in customer service setting

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Hospitals and Health Care

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