Pre-Operative Assessment Outpatients Clerk

NHS; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Pre-Operative Assessment Outpatients Clerk to join their team. The role involves administrative duties, excellent communication, and teamwork to ensure high standards of patient care. The successful candidate will work full-time in a supportive environment, contributing to the well-being of patients and the efficiency of the clinic.

Qualifications

• Previous reception or customer-facing experience in healthcare.
• Clerical or administrative experience including filing and reception duties.

Responsibilities

• Work well within a team and manage workload effectively.
• Exhibit excellent communication skills and maintain a calm approach.

Skills

Organizational Skills

Communication Skills

IT Skills

Education

GCSEs in English Language and Maths

Tools

Microsoft Office

Job description

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Pre-Operative Assessment Outpatients Clerk

The closing date is 28 May 2025

Band 2 Receptionist/ Clinic Co-ordinator

We are looking for a well-motivated and enthusiastic individual with a keen desire to join our busy team, which prides itself on delivering high standards of care to all patients.

This is a full-time (37.5 hrs per week), permanent position. The successful applicant should have experience in general administration and a good aptitude for working with various in-house computer systems.

Our clinic operates Monday - Friday, 7am to 6pm. The 7.5-hour shift pattern will reflect this schedule.

Previous applicants need not apply.

Main duties of the job

You should be able to:

• Work well within a team, possess excellent organisational skills, manage your workload effectively, and be flexible in your working hours.
• Exhibit excellent communication skills and maintain a reassuring, calm approach when dealing with patients, relatives, staff, and visitors.
• While based in the Pre-Operative Assessment Clinic, you will be required to collect notes and documents from across the entire hospital site.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute trusts in the country, with over 13,000 staff and more than 100 clinical services across 10 sites, serving a population of over 500,000 in South West England. UHBW is rated 'Good' by the CQC and is committed to delivering excellent care, innovation, and research that benefits both local and global communities. Our hospitals are located in Bristol and Weston, offering a vibrant city life close to countryside and seaside. We are dedicated to safeguarding vulnerable groups and promoting diversity within our workforce, aiming to reflect the community we serve.

Job responsibilities

For detailed responsibilities and person specifications, please refer to the attached job description document.

Person Specification

Knowledge and Experience

• Previous reception or customer-facing experience in healthcare or a similar public setting
• Clerical or administrative experience including filing and reception duties
• Previous NHS experience is desirable

Skills and Abilities

• Professional telephone and reception manner
• Flexible and adaptable to various duties
• Ability to work under pressure, meet deadlines, and maintain accuracy
• Clear communication skills and ability to act quickly in emergencies
• Proficiency in IT skills, including Microsoft Office
• Organized and methodical working style
• Ability to work effectively within a team, adapt to change, and motivate others
• Ability to work independently and follow instructions from nursing staff
• Confidence in handling difficult conversations with patients and relatives
• Basic understanding of medical terminology
• Desirable: IT skills including transcribing from dictation

Qualifications and Training

• GCSEs (or equivalent) at grade C or above in English Language and Maths

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)