Receptionist

WSH Group; Brighton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Job summary

WSH Group in the United Kingdom is seeking a professional receptionist to join a prestigious corporate environment. You will deliver a warm, five-star welcome to visitors, clients and colleagues, and ensure the smooth running of front-of-house operations. You will manage meeting room bookings, visitor registrations, and coordinate with Workplace, Catering and AV teams to support events.

Strong communication, organisation and IT skills are essential. Hours: 08:00–18:00.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional demeanour.
• Proactive, flexible and solutions-focused approach.
• Good IT skills and ability to use standard office software.

Responsibilities

• Welcome visitors and guests in a warm, professional manner.
• Manage reception, meeting room bookings and front-of-house operations.
• Coordinate visitor registrations and access procedures.
• Support administration and communications across the front-of-house team.

Skills

Communication skills

Customer service

Professional presentation

IT skills

Organisation

Tools

MS Office

Visitor management software

Job description

Receptionist We are seeking a professional and customer-focused Receptionist to join our team within a prestigious corporate environment. This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and creating an outstanding first impression for visitors, clients, and colleagues.

As the face of the business, you will provide a warm and professional welcome while ensuring the smooth day-to-day running of reception, meeting room management, visitor coordination, and workplace support services.

Key Responsibilities

Reception & Guest Experience

• Provide a professional, friendly, and engaging welcome to all visitors, guests, and clients.
• Act as the first point of contact for employees and visitors, delivering a five-star customer experience.
• Manage visitor arrivals, registrations, and departures efficiently.
• Proactively anticipate guest needs and ensure expectations are consistently exceeded.
• Handle enquiries, requests, and issues promptly and professionally.

Workplace & Meeting Room Support

• Coordinate meeting room bookings and ensure rooms are prepared to the highest standard.
• Support hospitality requirements, including guest coordination and meeting support.
• Work closely with Workplace, Catering, and AV teams to ensure seamless meeting and event delivery.
• Ensure reception, meeting rooms, and client areas remain presentable and professional at all times.
• Report any facilities or service concerns to the relevant departments.

Visitor & Access Management

• Manage visitor access procedures and maintain accurate visitor records.
• Verify identification where required and ensure visitors follow site protocols.
• Direct contractors, suppliers, and visitors to the appropriate locations.
• Support building security procedures and elevate any concerns appropriately.

Communication & Administration

• Maintain accurate records, logs, and reports where required.
• Monitor shared inboxes, answer telephone enquiries, and respond to requests professionally.
• Liaise with internal stakeholders to ensure an exceptional workplace experience.
• Support the wider front-of-house team with additional administrative and operational tasks.

About You

• Previous experience in a corporate reception, hospitality, hotel, airline, or customer service environment.
• Exceptional communication and interpersonal skills.
• A polished and professional presentation.
• A proactive, flexible, and solutions-focused approach.
• Strong organisational skills and excellent attention to detail.
• The ability to remain calm and professional in a busy environment.
• Good IT skills, including Microsoft Office applications.

What We're Looking For

• A genuine passion for customer service and guest experience.
• The ability to build strong relationships with visitors, clients, and colleagues.
• A positive, can-do attitude and willingness to support the wider team.
• A professional individual who takes pride in delivering a first-class reception service.

Hours: 08:00 - 18:00

Salary: £ Hours per week.

Qualifications

The ideal candidate will possess excellent communication skills and exceptional attention to detail. They will be proactive, flexible, and demonstrate a positive, can-do attitude in a fast-paced corporate environment.

The successful candidate will have the ability to build strong relationships with visitors, clients, and colleagues, creating rapport quickly and professionally. They will be highly organised, able to manage multiple requests simultaneously, and remain calm under pressure while delivering an outstanding customer experience.

Previous experience within a customer service, reception, hospitality, concierge, or front-of-house role is essential. A passion for delivering exceptional service, combined with a professional and polished approach, is key to success in this position.

Additional Information

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.

Our Training Academy provides excellent training and development opportunities for our people.