Front of House Assistant

WSH Group; England; Sur place; GBP 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Welcoming team environment

Career progression

Professional corporate environment

Résumé du poste

Portico is seeking a professional, enthusiastic Front of House Assistant to join our team. You will be the face of the business, delivering a welcoming, high-standard front desk experience for visitors, clients, and colleagues, and supporting reception and meeting room operations.

Hours are 40 per week, with shifts from 07:00 to 18:00; salary is £34,420. The successful candidate will have excellent communication, organisational skills, and a proactive, flexible approach to coordinating with

Qualifications

• Professional, customer-focused Front of House experience.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Ability to work calmly under pressure and multi-task.

Responsabilités

• Provide a warm, professional welcome to visitors and clients.
• Manage visitor arrivals, registrations and check-ins using systems.
• Answer calls promptly and courteously; handle inquiries.
• Coordinate meeting room bookings and client requests.
• Escort guests and liaise with hosts as required.
• Maintain reception and meeting spaces to a high standard.
• Support colleagues and contribute to team success.
• Follow health, safety, and company procedures.

Connaissances

Communication

Customer service

Organisation

Multitasking

MS Office

Outils

Meeting room booking systems

Visitor management systems

Description du poste

Front Of House Assistant Portico is defined by our unique culture - one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are looking for a professional, enthusiastic, and customer-focused Front of House Assistant to join our team. As the face of the business, you will be responsible for creating a welcoming and memorable experience for all visitors, clients, and colleagues, delivering exceptional service while ensuring the smooth operation of reception and client areas.

This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and takes pride in delivering a consistently high standard of service.

Key Responsibilities

• Provide a warm and professional welcome to all visitors and clients, ensuring an outstanding first impression.
• Manage visitor arrivals, registrations, and check-ins efficiently using the relevant building management systems.
• Answer incoming telephone calls and enquiries promptly, professionally, and courteously.
• Coordinate and manage meeting room bookings, changes, and client requests.
• Notify hosts of visitor arrivals and ensure guests are escorted or directed appropriately.
• Maintain meeting rooms, reception areas, and client spaces to the highest presentation standards.
• Proactively anticipate client needs and provide tailored support to enhance their experience.
• Manage cloakroom facilities, including the storage of coats, bags, and luggage.
• Liaise effectively with Facilities, IT, Catering, Cleaning, and other support teams to ensure seamless service delivery.
• Provide basic audiovisual support for meetings and events when required.
• Conduct regular checks of client-facing areas to ensure cleanliness, tidiness, and readiness throughout the day.
• Complete administrative tasks, reports, and reception statistics accurately and within set deadlines.
• Support colleagues and contribute positively to the overall success of the team.
• Adhere to all health & safety, security, and company procedures at all times.

About You

• Previous experience within a reception, front of house, hospitality, hotel, airline, or customer service environment.
• Outstanding communication and interpersonal skills.
• A genuine passion for delivering exceptional customer service.
• A professional, polished, and approachable manner.
• Strong organisational skills and excellent attention to detail.
• The ability to multitask and remain calm under pressure.
• A proactive and flexible approach to work.
• Strong IT skills, including Microsoft Office.
• The ability to build positive relationships with clients, visitors, and colleagues.
• A positive, can-do attitude and a willingness to go above and beyond.

What We Offer

• A welcoming and supportive team environment.
• Opportunities for development and career progression.
• Exposure to a professional corporate environment.
• The chance to be part of a team that delivers exceptional service every day.

Hours: 07:00 - 18:00 40 Hours per week

Salary: £34,420

Qualifications

The ideal candidate will be a professional, customer-focused, and highly organised individual with a passion for delivering exceptional front of house service.

Essential Criteria

• Excellent verbal and written communication skills.
• Ability to produce clear, concise, and professional written correspondence.
• Experience within a Front of House, Reception, Hospitality, Airline, or Customer Service environment.
• Familiarity with meeting room management and room reservation systems.
• Ability to follow policies, procedures, and service standards consistently.
• Strong organisational and time management skills, with the ability to prioritise competing demands.
• Excellent attention to detail and accuracy.
• Logical thinker with strong problem-solving skills and the ability to resolve queries effectively.
• Ability to remain calm and professional whilst managing frequent interruptions and changing priorities.
• Strong interpersonal skills with the ability to build rapport with a wide range of people.
• Professional and immaculate personal presentation.

Desirable Criteria

• Experience providing basic Audio Visual (AV) support.
• Experience using visitor management and workplace booking systems.
• Knowledge of corporate reception and meeting room operations.

Personal Attributes

• Warm, friendly, approachable, and passionate about customer service.
• Confident, enthusiastic, and motivated to deliver exceptional service.
• Flexible and adaptable in response to changing client and business needs.
• Intuitive with a genuine interest in people and creating positive experiences.
• A collaborative team player with a responsive and common-sense approach.
• Multi-skilled and comfortable supporting Reception, Switchboard, and Meeting Room Management functions.
• Able to develop and mai