Receptionist/ Administrator

Brook Street; Birmingham; On-site; GBP 14,000 - 21,000; Full time

Job summary

You'll work as part of a team to maintain accurate records, liaise with internal teams and external agencies, and support meetings and communications. A reliable, organized, service-minded candidate will thrive in this busy environment.

Qualifications

• Strong admin and IT skills (MS Office).
• Excellent communication and organisational abilities.
• Ability to handle sensitive information professionally.
• Calm under pressure and confident dealing with the public.
• Flexible, with a willingness to support occasional evening shifts.

Responsibilities

• Maintain and update databases and case files
• Handle communications via phone, email, and in-person
• Provide reception cover and support meetings
• Liaise with internal teams and external agencies
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards

Skills

Admin skills

Great communication

Organisational skills

Calm under pressure

Willingness to cover evenings

Tools

MS Office

Job description

Receptionist/ Administrator - Public sector client

Kitts Green, Birmingham B33 0LQ | £12.71 per hour | Mon-Fri, 9am-5pm

Join a vital team making a difference in your community. We're looking for an organised and motivated Receptionist/ Administrator to support the work of the Probation Service in Kitts Green, Birmingham.

In this role, you'll help ensure the smooth running of day-to-day operations, working with sensitive information, supporting staff and people on probation, and maintaining accurate systems and records.

Key Responsibilities:

• Maintain and update databases and case files
• Handle communications via phone, email, and in-person
• Provide reception cover and support meetings
• Liaise with internal teams and external agencies
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards

What we're looking for:

• Strong admin and IT skills (MS Office)
• Great communication and organisation
• Ability to handle sensitive information professionally
• Calm under pressure and confident dealing with the public
• Flexible, with a willingness to support occasional evening shifts

Requirements:

• Must pass security and identity checks
• Commitment to equality, inclusion, and safeguarding policies

Interested in joining a team that supports safer communities?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.