Executive Officer

Brook Street; Birmingham; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Brook Street is recruiting for an Executive Officer - Commercial Support in Birmingham. The role starts on Floor 9, 23 Stephenson Street, with 37 hours per week (Mon-Fri) and a pattern of 2-3 weeks office-based before switching to hybrid work (2 days in the office per week).

You will contact suppliers to confirm insurance, review certificates, and manage information across multiple CRM systems. You will support procurement projects, assist with governance and reporting, and help with budgeting

Qualifications

• Customer service experience with a professional approach when contacting suppliers.
• Strong IT/digital confidence and the ability to work effectively with CRM systems.
• Excellent attention to detail and accuracy in handling documents and data.
• Solid data processing ability in a busy, process-driven environment.
• A proactive mindset for continuous improvement and supporting colleagues.

Responsibilities

• Contact suppliers to check they are insured and able to carry out their work.
• Review insurance certificates and manage information accurately across multiple CRM systems.
• Support procurement project teams with administrative, clerical, and data-handling tasks.
• Help with project mobilisation and early engagement activities.
• Support procurement activity and lead Tier 3 procurement activity by following set processes.
• Update and publish procurement guidance documents to the organisation's intranet.
• Identify risks in your own work and escalate where appropriate.
• Deliver administrative support for governance and approvals processes with clear audit trails.
• Assist with assurance, financial management and corporate reporting processes.
• Contribute to stakeholder engagement with commercial awareness and budget monitoring.

Skills

Customer service

CRM systems

Attention to detail

Data processing

Proactive mindset

Continuous improvement

Tools

CRM systems

Job description

Executive Officer - Commercial Support

Location: Floor 9, 23 Stephenson Street, Birmingham B2 4BJ.

• Pay: £16.03 per hour
• Working hours: 37 hours per week, Mon-Fri (9am-5pm)
• Working Pattern: 2-3 weeks office based, then hybrid (2 days office based per week)
• Assignment length: until 31/03/27, with strong extension potential

If you're organised, data-savvy and take pride in getting things right, this role could be a great fit. Our Client is hiring for a reputed client, supporting a high-quality supplier assurance service that helps both suppliers and buyers work with confidence.

What you'll be doing:

• Contact suppliers to check they are insured and able to carry out their work
• Review insurance certificates and manage information accurately across multiple CRM systems
• Support procurement project teams with administrative, clerical, and data-handling tasks following established procedures
• Help with project mobilisation and early engagement activities
• Support procurement activity and lead Tier 3 procurement activity by following set processes
• Update and publish procurement guidance documents to the organisation's intranet
• Identify risks in your own work, take action where possible, and escal...
• Deliver administrative support for governance and approvals processes, maintaining clear audit trails
• Assist with assurance, financial management and corporate reporting processes
• Contribute to stakeholder engagement with the right commercial awareness
• Support budget monitoring and reporting, with awareness of team spend and impacts
• Take responsibility for your learning and development, join team meetings and 1-2-1s, and coach less experienced colleagues
• Participate in continuous improvement by identifying and communicating ways to improve processes

What you'll bring:

• Customer service skills with a confident, professional approach when contacting suppliers
• Strong IT/digital confidence and the ability to work effectively with CRM systems
• Excellent attention to detail and accuracy in handling documents and data
• Solid data processing ability and resilience in a busy, process-driven environment
• A proactive mindset for continuous improvement and supporting colleagues

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.