Operations Manager

Castlebridge Hospitality; Bath; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Staff room rates

Dining discount

Fully funded Apprenticeship

Cycle to work

Healthcare plans

Referral schemes

Flexible shifts

Recognition rewards

Wagestream access

Employee Assistance Program

Internal communications hub

Job summary

Castlebridge Hospitality's boutique Hotel Indigo Bath is seeking an ambitious Operations Manager to oversee day-to-day hotel operations, drive sales and monitor KPIs while delivering an exceptional guest experience. You will partner with the General Manager, coach heads of department, ensure health and safety compliance, manage budgets, and strive to raise service standards across Food & Beverage.

This 24/7 property rewards initiative and teamwork with development opportunities and strong staff

Qualifications

• Hotel/retail or hospitality operations management experience.
• Proven ability to lead and develop teams to deliver high service standards.
• Strong customer service orientation with a passion for guest experience.

Responsibilities

• Oversee day-to-day hotel operations and drive sales and KPI performance.
• Partner with General Manager to monitor budgets and cost control across departments.
• Coach and support department heads; lead audits and ensure health and safety compliance.

Skills

Operations management

Leadership

Customer service

Food & Beverage

Interpersonal skills

Health & safety

Job description

Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.

Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We’re looking for a passionate and talented Operations Manager to join our team. You’ll be responsible for running the day -to -day operations across the Hotel. You’ll work closely with the General Manager to focus on driving sales, revenue and financially assessing all cost KPI’s across the Hotel. More importantly, you’ll be the Hotels ambassador for customer satisfaction and service delivery – coaching the teams to deliver an exceptional customer experience. As Op’s Manager, you’ll play a fundamental part in formulating and delivering the Hotel’s strategy, delivering the highest standards of service throughout the property and monitoring the hotel’s sales performance against budgets for operational departments. You’ll always be looking at ways to improve and thinking of fresh new ideas.

You’ll be the go -to for each HOD, supporting them with daily operations and working with each of them to continuously improve their delivery and service. Each day will be different for you, one day you might be working with The People Team writing personal development plans and the next you’ll be leading an audit with the Maintenance Manager, ensuring all health and safety regulations are adhered too. This means you’ll need to be flexible and adaptable to business needs with top -notch interpersonal and communications skills.

The Ideal Candidate:

We’re looking for an ambitions Operations Manager who aspires to be our next General Manager, you’ll be highly motivated with a drive to succeed to be the best. Hotel experience is absolutely essential in this role so you’ll have worked in a 4/5* Hotel in an Operations Manager role or similar. You’ll need strong knowledge off all departments, particularly Food & Beverage. Experience of leading, managing and developing a successful team is also essential for this role. Taking lead of the day -to -day operations, you’ll need a forward -thinking planned approach. You’ll need to work well under pressure whilst maintaining a positive, can -do approach to every task.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.