Receptionist

Rbh Hospitality Management; Cardiff; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced Annual Leave

Maternity/Adoption leave

Course Sponsorship

Gym access

Refer a Friend £250

Flexible working

Life Insurance

Employee Assistance

Job summary

RBH Hospitality Management at Hotel Indigo Cardiff is seeking a Front Desk Host to greet guests, manage check-ins and check-outs, and ensure a warm welcome that sets the tone for every stay.

You will be the local expert, sharing brunch spots and sights, coordinating with housekeeping, and delivering thoughtful service in a fast-paced setting.

This role emphasizes hospitality, teamwork, and a positive attitude in a diverse, people-first environment.

Qualifications

• Guest-facing role with a focus on friendly service.
• Excellent communication and local knowledge.
• Ability to multitask in a busy front desk.
• Professional appearance and welcoming demeanor.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Assist guests with bookings and queries.
• Recommend local brunch spots and attractions.
• Coordinate with housekeeping and maintenance.
• Maintain a welcoming and organised front desk.
• Deliver personal touches to make stays memorable.

Job description

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests-all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
  A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it's busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
  At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
• OUR HOTEL At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. Our 122-bedroom boutique hotel reflects our vibrant city, where bespoke design meets classic Welsh Heritage How will you inspire the eclectic rhythm in our hotel? How will you bring the local neighbourhood story to life? At Hotel Indigo hotels, we're excited to meet spirited characters who can delight the most curious guests., RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
• OUR BENEFITS You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family at RBH & IHG Hotels
• An additional day's leave for your birthday
• Enhanced Annual Leave for Long Service. Earn up to an extra 5 days Holidays.
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 50% F&B discount at RBH hotels & IHG Hotel
• 50% F&B discount at Hotel Indigo Cardiff
• Unlimited use of our fully equipped gym
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Life Insurance
• Employee Assistance Programme. 24-hour support.
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year