Food and Beverage Team Member

Novotel Hotels; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

CSR activities

Career development opportunities

Job summary

Novotel Hotels in Leeds is seeking a Food & Beverage Team Member to act as an ambassador for our service and cuisine. You will deliver warm, personal attention and share knowledge of our outstanding offerings to make guests feel valued.

As part of the F&B team, you will assist guests with menu items, know beverage lists and promotions, and adhere to safety and sanitation policies. You will join a collaborative team and have opportunities for career development and CSR involvement.

Qualifications

• Focus on guest needs with courtesy.
• Strong interpersonal and problem-solving abilities.
• Works well under pressure in a fast-paced environment.
• Collaborates effectively as part of a team.

Responsibilities

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists, promotions, and menu items.
• Follow safety and sanitation policies when handling food and beverages.

Skills

Guest focus

Interpersonal skills

Calm under pressure

Teamwork

Job description

Job Description

Food & Beverage Team Member

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What You Will Be Doing

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.