Night Auditor

The Reach; City of Edinburgh; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Online GP access 24/7

Uniform and meals provided on duty

Death in Service benefit

Friend & Family discounts on stays and

Job summary

Courtyard by Marriott Edinburgh West is seeking a Night Auditor for a 24-hour per week role across 3 days. You will manage the night reception, greet guests, and ensure a smooth overnight operation with strong hands-on collaboration with daytime staff.

The role emphasizes guest service excellence, problem solving, and team collaboration, with on-the-job training and a supportive Lighthouse Hotel Management team environment.

Qualifications

• Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
• Excellent communication skills in English, both verbal and written.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Front desk duties and guest service with a warm welcome.
• Greet guests, anticipate needs, and enhance their stay.
• Handle guest requests, complaints, and resolve issues efficiently.
• Collaborate with daytime reception to handover and ensure seamless guest experiences.

Skills

Communication skills

English language

Organizational skills

Multitasking

Customer service

Problem solving

Tools

Hotel management systems

Job description

We have a fantastic new vacancy for a Night Auditor at Courtyard by Marriott Edinburgh West (24 hours per week working 3 out of 7 shifts)

Courtyard by Marriott Edinburgh West is a 160 bedroom hotel which is situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and 'The Avenue' at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Job Description:

As the Night Auditor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night. This contract is on a 24hour, 3days a week basis.

Responsibilities:

• Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
• Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
• Problem Solving:With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaboration:You'll collaborate closely with various departments, namely the day time reception team. Providing a full update and handover to the day time team, you will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements:

• Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

What's in it for you:

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform and Meals provided on duty
• Death in Service benefit for contracted employees
• And many more great benefits!

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.