Reception Team Leader – Patient Hub Operations

Affinity Care; Bradford; On-site; GBP 14,000 - 21,000; Part time

Job summary

Affinity Care Primary Care Network in Bradford is seeking a Receptionist and Team Leader to manage the hub, coordinate the staff rota, holiday and sickness cover, and support the Patient Service Manager. You will supervise reception, oversee the central hub phone system across 3 sites, train staff to handle appointments and prescriptions, and contribute to a friendly, efficient patient experience.

You will work to improve customer service standards, defuse complaints promptly, and ensure smooth

Qualifications

• Experience in front-line reception and hub coordination.
• Ability to manage staff rota and cover arrangements.
• Strong customer service skills and workflow optimisation.

Responsibilities

• Manage day-to-day hub operations and ensure efficient reception at 3 sites.
• Oversee hub phone system, profile call volumes, and staffing levels.
• Train and supervise staff on appointment bookings and prescription requests.
• Support Patient Service Manager/ASPM and handle complaints per NHS processes.

Skills

Receptionist

Team leadership

Staff rota

Customer service

Job description

Affinity Care Primary Care Network in Bradford is seeking a Receptionist and Team Leader to manage the hub, coordinate the staff rota, holiday and sickness cover, and support the Patient Service Manager. You will supervise reception, oversee the central hub phone system across 3 sites, train staff to handle appointments and prescriptions, and contribute to a friendly, efficient patient experience.

You will work to improve customer service standards, defuse complaints promptly, and ensure smooth