Reception Team Leader - Elevate Guest Experience

Edwardian Hotels London; Manchester; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Complimentary hot meals, salad bar and

unlimited beverages provided daily

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Auto enrolment into pension scheme

Job summary

Edwardian Manchester invites applications for a Receptionist to join our Front of House Team. Lead guest service excellence, support daily front desk operations, and contribute to a seamless guest journey at our 5 Star venue.

We value integrity, ambition and quality, and offer a rewarding environment, competitive pay, and extensive staff benefits. Join a company recognised as a Great Place to Work and enjoy a vibrant hospitality career.

Qualifications

• Previous experience in a Reception Supervisor, Reception Team Leader, or Front Office role within a hotel environment.
• A passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Knowledge of Opera PMS is advantageous but not essential.

Responsibilities

• Lead, motivate, and support the Reception team to deliver exceptional guest service at all times.
• Act as a role model, demonstrating outstanding service standards and professionalism.
• Assist with the daily operation of the Front Desk, ensuring smooth and efficient guest arrivals and departures.
• Handle guest enquiries, feedback, and complaints with confidence and empathy, ensuring positive outcomes.
• Support the Reception Manager in coaching, training, and developing team members.
• Monitor service standards and identify opportunities to improve the guest experience.
• Ensure all procedures and brand standards are followed consistently.
• Work closely with other hotel departments to provide a seamless guest journey.
• Assist with departmental administration, rota planning, and operational reporting where required.

Skills

Excellent communication

Interpersonal skills

Leadership experience

Opera PMS knowledge

Tools

Opera PMS

Job description

Edwardian Manchester invites applications for a Receptionist to join our Front of House Team. Lead guest service excellence, support daily front desk operations, and contribute to a seamless guest journey at our 5 Star venue.

We value integrity, ambition and quality, and offer a rewarding environment, competitive pay, and extensive staff benefits. Join a company recognised as a Great Place to Work and enjoy a vibrant hospitality career.