Lead Receptionist

West Suffolk Clinical Commissioning Group; Ipswich; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS pension

Job summary

West Suffolk Clinical Commissioning Group is seeking a Lead Receptionist for The Holbrook and Shotley Practice in Ipswich on a full-time basis. You will provide day-to-day leadership to the reception team, coordinate duties, and support the Practice Manager to ensure a smooth front-of-house service for patients.

The role requires experience in GP practice reception or a similar healthcare setting, strong leadership and organisational skills, and a patient-focused, professional manner.

Qualifications

• Experienced in GP practice reception or a similar healthcare environment.
• Confident in leading and supporting a team.
• Friendly, approachable and professional.
• Highly organised, reliable and able to prioritise effectively.
• An excellent communicator who can remain calm under pressure.

Responsibilities

• Providing day-to-day leadership, guidance and support to the reception team.
• Coordinating reception duties and ensuring appropriate cover is maintained.
• Supporting the Practice Manager and wider management team with the smooth running of the practice.
• Helping to train and induct new reception staff.
• Monitoring and maintaining high standards of customer service and confidentiality.
• Dealing confidently and sensitively with patient queries, concerns and challenging situations.
• Supporting the team with appointment booking, telephone enquiries and other administrative duties.
• Ensuring practice procedures and protocols are followed consistently.
• Identifying areas where processes could be improved and helping to implement changes.
• Supporting staff with day-to-day problems and escalating issues appropriately.
• Helping to promote effective communication between reception, clinicians and the wider practice team.

Skills

Leadership

Team coordination

Customer service

Communication

IT literacy

Confidentiality

Tools

GP reception software

Telephone systems

Job description

About the Role

The Holbrook and Shotley Practice are looking for an enthusiastic, organised and experienced Lead Receptionist to join our friendly and busy GP practice on a full-time basis. (37.5 hours per week)

This is an important role within the practice, providing day-to-day leadership and support to the reception team while ensuring that patients receive a welcoming, professional and efficient service.

As Lead Receptionist, you will be responsible for helping to coordinate the reception team and ensuring that the front-of-house function runs smoothly. You will act as a key point of contact for reception staff, supporting them with queries, managing workloads and helping to maintain high standards of patient service.

Your responsibilities will include:

• Providing day-to-day leadership, guidance and support to the reception team.


• Coordinating reception duties and ensuring appropriate cover is maintained.


• Supporting the Practice Manager and wider management team with the smooth running of the practice.


• Helping to train and induct new reception staff.


• Monitoring and maintaining high standards of customer service and confidentiality.


• Dealing confidently and sensitively with patient queries, concerns and challenging situations.


• Supporting the team with appointment booking, telephone enquiries and other administrative duties.


• Ensuring practice procedures and protocols are followed consistently.


• Identifying areas where processes could be improved and helping to implement changes.


• Supporting staff with day-to-day problems and escalating issues appropriately.


• Helping to promote effective communication between reception, clinicians and the wider practice team.

If you are an experienced GP receptionist looking for the next step in your career and feel you have the leadership skills, professionalism and enthusiasm we are looking for, we would love to hear from you.

About the Candidate

We are looking for someone who is:

• Experienced in GP practice reception or a similar healthcare environment.


• Confident in leading and supporting a team.


• Friendly, approachable and professional.


• Highly organised, reliable and able to prioritise effectively.


• An excellent communicator who can remain calm under pressure.


• Confident dealing with difficult or sensitive situations.


• Comfortable working in a busy environment where priorities can change quickly.


• IT literate and able to learn new systems and processes.


• Committed to providing an excellent service to patients.


• Able to work collaboratively with colleagues across the practice.

The successful candidate will need to demonstrate good judgement, initiative and discretion, together with the ability to support colleagues while maintaining appropriate professional boundaries.

About Us

We are a friendly and supportive practice that values its staff and recognises the important role our reception team plays in providing high-quality patient care.

We can offer:

• A supportive working environment.


• Opportunities for training and development.


• A varied and rewarding role.


• The opportunity to make a real difference to the patient experience.


• A friendly and committed practice team.


• NHS pension

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.