Reception Team Lead - Windsor Guest Experience

Platinum Recruitment Consultancy; Clewer Village; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible earned wage access

Birthday day off

24/7 Employee Assistance Programme

Employee discounts (accommodation, F&B

Training & development opportunities

Recognition rewards for service

Team events and wellbeing

Job summary

Platinum Recruitment Consultancy is seeking a Reception Team Leader in Windsor to head a busy hotel reception, inspire a team and deliver outstanding guest experiences. The role offers a £29,000 salary plus excellent benefits within a family-run environment.

You will manage day-to-day reception operations, lead the team, handle guest enquiries and ensure policies are followed, taking on Duty Management shifts and contributing to overall hotel performance.

Qualifications

• Experienced hospitality professional with leadership skills.
• Strong customer service and communication abilities.
• Confident decision-maker with issue-resolution experience.
• Organised with high attention to detail in a fast-paced setting.
• Calm, professional, hands-on team leadership approach.
• Proven experience on busy hotel reception desks.

Responsibilities

• Oversee daily operations of the reception department.
• Lead, motivate and support the Reception team to deliver excellent guest service.
• Handle guest enquiries, requests and complaints promptly and professionally.
• Ensure reception procedures and standards are consistently followed.
• Take on Duty Management shifts and support the wider hotel operation.
• Maintain high standards of professionalism throughout the guest journey.

Job description

Platinum Recruitment Consultancy is seeking a Reception Team Leader in Windsor to head a busy hotel reception, inspire a team and deliver outstanding guest experiences. The role offers a £29,000 salary plus excellent benefits within a family-run environment.

You will manage day-to-day reception operations, lead the team, handle guest enquiries and ensure policies are followed, taking on Duty Management shifts and contributing to overall hotel performance.