Guest Experience Lead - Reception (Flexible Hours)

RBH Hospitality Management Ltd; Dorking; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Discounted hotel stays for you, family

Free meals on duty

Wagestream - get paid on your terms

30% off food & drink

Refer a Friend scheme

Enhanced family leave

Flexible working opportunities

Employee Assistance Programme & life保险

Training and career development

Social events & wellbeing

Job summary

RBH Hospitality Management Ltd at Wotton House in the Surrey countryside is seeking a Reception Supervisor to lead the Reception team and ensure a warm, memorable and seamless guest experience from arrival to departure.

You’ll support day-to-day Reception operations, lead by example and help the team deliver exceptional service with confidence and personality, welcoming guests and resolving concerns to keep everything running smoothly.

Qualifications

• Previous hospitality experience is essential, ideally within a hotel Reception or Front Office environment.
• Previous supervisory or team-leading experience would be an advantage.
• Comfortable working a variety of shifts, including evenings, weekends and bank holidays.

Responsibilities

• Supervising the day-to-day operation of Reception, ensuring smooth and efficient shifts.
• Leading, motivating and supporting the Reception team to deliver exceptional guest experiences.
• Welcoming guests and overseeing seamless check-ins and check-outs.
• Handling guest enquiries, feedback and complaints professionally, finding positive solutions.
• Supporting with team training, development and maintaining service standards.
• Ensuring reservations, payments, billing and Reception administration are completed accurately.
• Managing shift handovers and ensuring clear communication across the team.
• Working closely with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience.
• Supporting the Reception Manager with daily operations, team performance and continuous improvements.
• Leading by example and bringing our Wonderfully Wotton personality and service standards to every interaction.

Skills

Leadership

Communication

Organisation

Team motivation

Hospitality experience

Tools

Opera

Job description

RBH Hospitality Management Ltd at Wotton House in the Surrey countryside is seeking a Reception Supervisor to lead the Reception team and ensure a warm, memorable and seamless guest experience from arrival to departure.

You’ll support day-to-day Reception operations, lead by example and help the team deliver exceptional service with confidence and personality, welcoming guests and resolving concerns to keep everything running smoothly.