Luxury Receptionist & Guest Experience Lead

Caprice Holdings Ltd; Greater London; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Dining discount

Early pay access

Maternity & paternity leave

Cycle to work scheme

English language classes

Pension scheme

Private medical and life assurance

Employee Assistance Programme

Job summary

Caprice Holdings Ltd's 34 Mayfair in London is seeking a poised Receptionist to greet guests and set the tone for their dining experience. You will manage reservations (OpenTable/SevenRooms), coordinate with service team, and handle calls with warmth and efficiency.

The role requires excellent communication and multitasking in a fast-paced luxury dining environment. Join a distinguished Mayfair restaurant offering competitive benefits and opportunities to contribute to an exceptional guest

Qualifications

• Previous experience as receptionist/host/maitre d’ in restaurant or hospitality.
• Experience with OpenTable or Seven Rooms.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage reservations, ensuring accurate and efficient table assignments.
• Open Table and/or Seven Rooms experience.
• Coordinate with the service team to ensure a seamless dining experience.
• Answer phone calls and inquiries, providing information and assistance.
• Maintain the reception area, keeping it clean and organized.
• Uphold the highest standards of service and guest satisfaction.

Skills

Guest service

Communication

Multitasking

Organization

Interpersonal skills

Tools

OpenTable

SevenRooms

Job description

Caprice Holdings Ltd's 34 Mayfair in London is seeking a poised Receptionist to greet guests and set the tone for their dining experience. You will manage reservations (OpenTable/SevenRooms), coordinate with service team, and handle calls with warmth and efficiency.

The role requires excellent communication and multitasking in a fast-paced luxury dining environment. Join a distinguished Mayfair restaurant offering competitive benefits and opportunities to contribute to an exceptional guest