Receptionist

Imperial London Hotels; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 Days Holiday pro-rata up to 33 days

Free meals on duty

Uniform & dry-cleaning

Workplace pension

Employee recognition

Employee awards

Season Ticket/Travelcard loan

Staff discounts

Job summary

The Imperial London Hotels Limited seeks a friendly Receptionist to join the Front Office team at Bedford Hotel in Bloomsbury, London. You will handle guest check-in/check-out, reservations, and loyalty programme promotions while delivering exceptional service to a diverse guest mix.

With a clear career path from Receptionist to Front Office Manager, extensive on-boarding and ongoing training will support your growth.

Qualifications

• 1 year of experience as a Front Office Receptionist in the hotel industry.
• Natural flair for customer service.
• Positive and caring personality.
• Problem-solving abilities.
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends.
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing.
• Professional proficiency in English.
• Team-oriented attitude.
• Happy to work in a fast-paced environment.

Responsibilities

• Greet guests and assist with check-in and check-out to ensure a seamless stay.
• Manage room reservations and handle amendments or cancellations.
• Promote the 1837 Guest Loyalty Programme and hotel services.
• Provide knowledgeable information on local attractions and hotel facilities.

Skills

Front Office Experience

Customer Service

Positive Attitude

Problem Solving

Flexible Shifts

Outlook Proficiency

English Proficiency

Team Player

Fast-paced Environment

Tools

OPERA PMS

Job description

Role: Receptionist at Bedford Hotel

Hours: 40 hours (5 out of 7 days weekly rota)

About The Role

We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an authentic London experience.

Why Join Us

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Based in Bloomsbury, you'll be in the heart of London, working at Bedford Hotel, with 184 rooms. It’s a magical place to be, offering a ground-floor restaurant bar, a secret garden and two naturally designed event spaces.

What We’re Looking For

• 1 Year of Experience as a Front Office Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!)

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What You Will Get In Return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

About Us

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!