Reception Supervisor | Lead Front Desk, City of London

BaxterStorey; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Rotational shift pattern

Learning and development opportunities

Job summary

BaxterStorey in City of London is seeking a proactive Reception Supervisor to join a prestigious corporate workplace. You will lead a small front-of-house team, deliver a warm welcome to visitors and staff, and ensure smooth daily operations on the client floor.

The role combines premium hospitality with administrative duties, including meeting room bookings, diary management, reporting and coordination with facilities and IT. Excellent customer service and attention to detail are essential.

Qualifications

• Previous experience in corporate reception or workplace hospitality.
• Experience supervising or supporting a small team.
• Strong administrative and organisational skills with multiple priorities.
• Excellent customer service with a passion for guest experiences.
• Confident in using Outlook, Excel, Word and Teams.

Responsibilities

• Lead and support a small reception team to maintain high service standards.
• Deliver a welcoming experience for visitors, employees and stakeholders.
• Manage meeting room bookings, diaries and administrative tasks.
• Coordinate meeting requirements, catering and workplace services.
• Handle shared inboxes and telephone enquiries efficiently.
• Prepare reports, maintain records, process invoices and support office admin.
• Coordinate with Facilities, IT, Catering and Office Management to ensure seamless service.
• Proactively resolve operational challenges and maintain security standards.
• Identify opportunities to improve processes and workplace experience.

Skills

Reception experience

Team supervision

Administrative skills

Customer service

MS Office

Tools

Microsoft Office Suite

Job description

BaxterStorey in City of London is seeking a proactive Reception Supervisor to join a prestigious corporate workplace. You will lead a small front-of-house team, deliver a warm welcome to visitors and staff, and ensure smooth daily operations on the client floor.

The role combines premium hospitality with administrative duties, including meeting room bookings, diary management, reporting and coordination with facilities and IT. Excellent customer service and attention to detail are essential.