Front of House & Guest Experience Coordinator

BaxterStorey; Hatching Green; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 Days holiday including bankholidays

Plus your birthday off

3 volunteering days

3 days grandparent leave

24 weeks' enhanced maternity leave

Secondary Carer leave

Wedding/commitment day leave

Free meals on shift

Bespoke training and developmentOpport

Apprenticeships opportunities for all"

Pension and life insurance

Discounts on Perkbox app; high street,

Wellbeing hub

Access to employee assistanceprogramme

Cycle to work scheme

Job summary

BaxterStorey is hiring a Workplace Experience Coordinator in Harpenden. The role covers Front of House and Reception duties, welcoming visitors, and coordinating room bookings within client offices.

You will ensure spaces are well-presented and ready for meetings, with responsibility for room setups and facilities support. We value a collaborative, customer-focused team player who can multi-task, communicate clearly, and uphold excellent service standards in a corporate/hospitality environment.

Qualifications

• Experience of working within a Corporate or 5* Hotel Reception environment.
• Independent and self-managing worker.
• Strong customer service skills- a great networker!
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
• Ability to use initiative and remain calm under pressure.
• A strong team player with the ability to multi-task & prioritise work commitments.
• Flexible approach to departmental requirements.
• Good educational background & a solid command of written & spoken English.
• Good sense of humour & an approachable personality.

Responsibilities

• Cover Front of House and Reception services with our Client’s office.
• Welcome Meet and greet for all visitors and clients.
• Assist with internal/External bookings as required with full meeting room accountability.
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set ups – including moving flexible furniture.
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking.
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required.
• Maintain a strong awareness of business activity & communicate all updates with relevant stakeholders

Skills

Customer service

Team player

Professional telephone manner

English proficiency

Multi-tasking

Written communication

Approachable personality

Job description

BaxterStorey is hiring a Workplace Experience Coordinator in Harpenden. The role covers Front of House and Reception duties, welcoming visitors, and coordinating room bookings within client offices.

You will ensure spaces are well-presented and ready for meetings, with responsibility for room setups and facilities support. We value a collaborative, customer-focused team player who can multi-task, communicate clearly, and uphold excellent service standards in a corporate/hospitality environment.