Hospitality Experience Coordinator (Reception & Events)

WSH Group; Hatching Green; On-site; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Holiday allowance

Birthday off

Pension and life insurance

Free meals on shift

Cycle to work

Perkbox discounts

Employee assistance programme

Job summary

BaxterStorey is hiring a Workplace Experience Coordinator to cover reception duties, greet guests and support meeting room bookings across our client sites. The role emphasizes hospitality, professional communication and a calm, proactive approach to multi-tasking in a busy environment.

The successful candidate will work in a collaborative team, uphold high service standards and contribute to a positive guest experience while ensuring operations run smoothly.

Qualifications

• Experience in Corporate or 5* Hotel Reception environment.
• Independent and self-managing worker with strong customer focus.
• Excellent spoken and written English and professional telephone manner.
• Ability to use initiative, remain calm under pressure and multi-task.
• Strong team player with flexible approach to departmental needs.

Responsibilities

• Cover Front of House and Reception services with the client’s office.
• Welcome, meet and greet visitors and clients.
• Assist with internal/external bookings and manage room accountability.
• Ensure meeting rooms, services, VC, facilities and public areas meet standards.
• Facilitate room set ups and move furniture as needed.
• Monitor room status and prepare rooms for next booking.
• Provide information on facilities, arrange viewings and tours as required.
• Maintain awareness of business activity and communicate updates to stakeholders.

Skills

Front of House

Customer Service

Telephone manner

Communication skills

Team player

English proficiency

Independent worker

Education

Good educational background

Tools

Computer literacy

Job description

BaxterStorey is hiring a Workplace Experience Coordinator to cover reception duties, greet guests and support meeting room bookings across our client sites. The role emphasizes hospitality, professional communication and a calm, proactive approach to multi-tasking in a busy environment.

The successful candidate will work in a collaborative team, uphold high service standards and contribute to a positive guest experience while ensuring operations run smoothly.