Reception Supervisor: Front-of-House & SevenRooms Expert

Big Mamma; Greater London; Vor Ort; GBP 38.000 - 42.000; Vollzeit

Benefits dieser Stelle

Daily staff meals

15% discount across all Big Mamma UK/I

Zusammenfassung

Big Mamma is seeking a Reception Supervisor to lead our front-of-house team across UK venues, ensuring every guest receives a warm, professional welcome and a seamless experience.

You will manage bookings with SevenRooms, onboard and train new hosts, schedule rotas, handle issues, maintain cleanliness and health & safety standards, and contribute to a vibrant, high-energy service culture.

Qualifikationen

• Experience as head host/hostess or reception supervisor.
• Strong knowledge of front-of-house operations and bookings management.
• Proficiency with SevenRooms software.

Aufgaben

• Lead the host team, maintaining high standards and bookings.
• Resolve or escalate issues and complaints when needed.
• Manage bookings and enquiries using SevenRooms.
• Onboard and train new hosts, supporting floor managers with rota scheduling.
• Proactively solve problems when bookings or service don’t go as planned.
• Maintain cleanliness, organisation and health & safety standards on the floor.
• Create memorable moments for guests with a warm, friendly and professional attitude.

Kenntnisse

Leadership

Customer service

Communication

Team spirit

Flexibility

Evenings & weekends availability

Tools

SevenRooms

Jobbeschreibung

Big Mamma is seeking a Reception Supervisor to lead our front-of-house team across UK venues, ensuring every guest receives a warm, professional welcome and a seamless experience.

You will manage bookings with SevenRooms, onboard and train new hosts, schedule rotas, handle issues, maintain cleanliness and health & safety standards, and contribute to a vibrant, high-energy service culture.