Reception Supervisor

Foxhills Club & Resort; Ottershaw; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Pension scheme

Free on-site parking

Employee assistance program

Birthday breakfast

Anniversary stay

Career development

Wellbeing platform

Job summary

Foxhills Collection in Ottershaw, Surrey, is seeking a Reception Supervisor to lead the front desk team and deliver exceptional guest service in a fast-paced luxury setting.

You will oversee check-ins/check-outs, train staff, handle guest escalations, and work across departments with occasional night shifts to cover holidays.

The role requires hospitality supervisory experience and strong leadership; a proactive, guest-oriented approach is essential.

Qualifications

• Experience supervising a reception/front desk team in hospitality.
• Strong leadership and guest-service focus.
• Excellent communication and problem solving in busy environments.

Responsibilities

• Lead and supervise the reception team to ensure smooth operations and exceptional guest service.
• Oversee daily front desk activities, including check-ins, check-outs, and guest inquiries.
• Train, mentor, and motivate reception staff to deliver outstanding service and uphold company standards.
• Handle guest escalations and resolve issues in a timely and professional manner.
• Assist with scheduling, performance evaluations, and other administrative tasks.
• Collaborate with other departments to ensure seamless guest experiences.
• Cover night shifts when a night auditor is on holiday.

Skills

Leadership

Customer service

Communication skills

Multitasking

Problem-solving

Tools

Hotel management software

Job description

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play...

Job Vacancy: Reception Supervisor at Foxhills Collection

Are you a seasoned hospitality professional with a passion for leadership and exceptional guest service? Foxhills Collection is currently seeking a dynamic Reception Supervisor to lead our front desk team at our prestigious establishment.

Position

Reception Supervisor

Location

Foxhills Club & Resort, Ottershaw, Surrey

Type

Full-time

About Us

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Nestled in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Responsibilities

• Lead and supervise the reception team to ensure smooth operations and exceptional guest service


• Oversee daily front desk activities, including check-ins, check-outs, and guest inquiries


• Train, mentor, and motivate reception staff to deliver outstanding service and uphold company standards


• Handle guest escalations and resolve issues in a timely and professional manner


• Assist with scheduling, performance evaluations, and other administrative tasks


• Collaborate with other departments to ensure seamless guest experiences


• Cover night shifts when a night auditor is on holiday

Requirements

• Previous experience in a supervisory role within the hospitality industry


• Strong leadership and communication skills


• Excellent customer service and problem-solving abilities


• Proficiency in hotel management software


• Ability to multitask and work effectively in a fast-paced environment


• Flexibility to work shifts including evenings, nights, weekends, and holidays

Benefits

• Competitive salary package


• Company pension scheme – People’s Partnership


• Enhanced Company Sick Pay, Maternity and Paternity


• Opportunities for career advancement and professional development.


• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.


• Complimentary Country Club Membership for a partner/spouse and children after one years' service.


• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.


• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.


• Employee assistance program, with 24/7 assistance available.


• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.


• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.


• Colleague social events including an annual staff party


• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK