Reception Supervisor

The Ivy Collection; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay

Tronc

Management Career Development Program

Extra holiday allowance up to 5 days

Staff discount 50% for you and up to 3

Gift voucher for anniversaries

Refer a Friend Bonus

Discounts at retailers, health, travel

Guaranteed 20 hours minimum contract

Job summary

The Ivy Collection in London is seeking a Reception Supervisor to lead front desk operations with a warm, guest‑focused approach. You will help the Reception Manager build an efficient team, support welfare and safety, and supervise reception staff to uphold our high service standards.

Excellent English is essential, and you will engage with guests and colleagues to deliver a memorable dining experience. The role offers an hourly wage with tronc and a guaranteed minimum hours contract.

Qualifications

• Excellent English language skills and confidence dealing with guest and team member needs.

Responsibilities

• Ensure all guests receive a positive, warm and professional first impression of the restaurant.
• Assist the Reception Manager in building an efficient department and supporting team welfare, safety and development.
• Supervise other receptionists and maintain standards and service methods.

Skills

Excellent English

Job description

Drawing inspiration from mid-century Italian elegance, Harry's beckons you to experience its warm ambience, where rustic charm seamlessly blends with culinary excellence amid rich, dark wood accents and the heartfelt spirit of traditional Italian hospitality. Our establishments are sanctuaries of Italian culture, creating an inviting atmosphere that transports guests to the very heart of Italy.

We’re searching for a Reception Supervisor to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Reception Supervisor includes ensuring all our guests receive a positive, warm and professional first impression of the restaurant. You will assist the Reception Manager in the building of an efficient department, by taking an active interest in the team’s welfare, safety, and development. You’ll also be able to supervise other receptionists, ensuring that the correct standards and methods of service are maintained.

About you: You love to go the extra mile for guests and wow them with your professionalism. You have excellent English language skills and feel confident dealing with guest and team member needs.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.