Operations Duty Manager - Nights

Firmdale Hotels; Greater London; Hybrid; GBP 51,000 - 56,000; Full time

Benefits offered by this job

Wagestream access

Health cashplan

Complimentary meals

Job summary

Firmdale Hotels in London is seeking an Operations Duty Manager - Nights for The Ham Yard Hotel. You will oversee overnight operations, coordinating with department managers to sustain the level of service and security expected of a luxury property.

The role demands previous 5-star hotel experience, excellent communication, and leadership to motivate the team and handle incidents. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Previous experience as an Operations Duty Manager - Nights or Head of Department in a 5-star hotel is essential.
• Excellent communication skills to effectively interact with guests and team members.
• The ability to work under pressure and maintain high standards in a luxury environment.

Responsibilities

• Serve as the key point of contact between the General Manager, guests, and the operational team, ensuring clear and effective communication.
• Continuously monitor and uphold our exceptional service standards, making real-time adjustments as necessary.
• Ensure the safety and security of the hotel, conducting regular checks and responding swiftly to any incidents.
• Conduct thorough health and safety checks to maintain a safe environment for guests and staff.
• Deliver and maintain exceptional levels of customer service, addressing guest needs promptly and professionally.
• Attend to and manage any incidents or accidents involving guests or team members, ensuring proper procedures are followed.
• Provide operational support across all departments as needed, from Events and Food & Beverage to Front Office, Housekeeping, and the Kitchen.
• Run the night audit and produce nightly reports for senior management review.

Skills

Excellent communication skills

Meticulous attention to detail

Strong leadership

Ability to work under pressure

Team motivation

Tools

Micros

Opera

Job description

Are you readyto take your career to the next level in the luxurious world of hospitality?Firmdale Hotels invites you to join our prestigious team at The Ham Yard Hotelas an Operations Duty Manager - Nights. As part of a globally recognisedcompany renowned for its unique design and exceptional service, you will be anintegral part of delivering unparalleled guest experiences.

FirmdaleHotels is a collection of award-winning, stylish boutique hotels located in theheart of London and New York. Known for our attention to detail, uniqueinteriors designed by Kit Kemp, and exceptional service, we pride ourselves oncreating memorable stays for our guests. Our commitment to excellence extendsbeyond our guests to our dedicated team members, offering a supportive anddynamic work environment.

As theOperations Duty Manager - Nights, you will play a pivotal role in overseeingthe overnight operations of The Ham Yard Hotel. Working closely with alldepartment managers, you will ensure the smooth running of all aspects of thehotel during the night, maintaining our high standards of service and security.

Responsibilities:

• Serve asthe key point of contact between the General Manager, guests, and theoperational team, ensuring clear and effective communication.
• Continuouslymonitor and uphold our exceptional service standards, making real-timeadjustments as necessary.
• Ensurethe safety and security of the hotel, conducting regular checks and respondingswiftly to any incidents.
• Conductthorough health and safety checks to maintain a safe environment for guests andstaff.
• Deliverand maintain exceptional levels of customer service, addressing guest needspromptly and professionally.
• Attend toand manage any incidents or accidents involving guests or team members,ensuring proper procedures are followed.
• Provideoperational support across all departments as needed, from Events and Food& Beverage to Front Office, Housekeeping, and the Kitchen.
• Run thenight audit and produce nightly reports for senior management review.

What you Need:

• Previousexperience as an Operations Duty Manager - Nights or Head of Department withina 5-star hotel is essential.
• Excellentcommunication skills to effectively interact with guests and team members.
• Ameticulous eye for detail and a drive to maintain exceptional standards.
• Strongleadership and motivational skills to inspire and manage your team.
• Theability to work under pressure and handle diverse scenarios with confidence.
• Familiaritywith Micros and Opera systems is desirable.

WhatWe Offer:

• Competitive salary from £50,500.00 to £55,500.00 inclusive of service charge.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.