Reception Shift Leader: Elevate Guest Service & Team

Millennium Hotels; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Social events

Training and development

Meal provided on duty

Uniform

Eye care vouchers

Employee discounts

Job summary

The Copthorne Tara Hotel London Kensington is seeking a full-time Shift Leader to manage Reception operations with direct supervision of up to two staff members. You will ensure accurate End of Day processes, handle guest inquiries, and assign rooms per departmental standards while coordinating with other departments.

You will also be responsible for cash handling, floats, and maintaining high service levels, aiming to minimise queues and improve guest satisfaction.

Qualifications

• Positive, bubbly personality with showmanship.
• Confidence in guest interactions.
• Strong communication skills, flexibility, and ability to remain calm under pressure.
• Capacity to complete tasks within deadlines and excellent organizational skills.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Oversee Reception operations and supervise up to two staff.
• Ensure End of Day processes and group balances are accurate.
• Handle guest enquiries and escalate to Manager when needed.
• Register guests efficiently and assign rooms per department standards.
• Manage room allocations for group arrivals and VIP/No Shows policies.
• Be aware of events affecting shifts (VIP arrivals, conferences, meetings).
• Balance cash drawers, maintain floats, and conduct weekly float checks.
• Reduce queues and guest waiting times during shifts.
• Lead inter-department liaison to improve operations and morale.
• Provide regular feedback to team and managers on performance.

Skills

Positive personality

Guest interaction

Communication skills

Organizational skills

Multitasking

Calm under pressure

Tools

Opera Cloud

Job description

The Copthorne Tara Hotel London Kensington is seeking a full-time Shift Leader to manage Reception operations with direct supervision of up to two staff members. You will ensure accurate End of Day processes, handle guest inquiries, and assign rooms per departmental standards while coordinating with other departments.

You will also be responsible for cash handling, floats, and maintaining high service levels, aiming to minimise queues and improve guest satisfaction.