Guest Receptionist (Casual) – Flexible Hours & Career Growth

Millennium Hotels and Resorts; Greater London; Vor Ort; GBP 14.000 - 21.000; Teilzeit

Benefits dieser Stelle

Social events

Training and development

Meals provided on Duty

Life Assurance

Uniform

Eye care vouchers

Zusammenfassung

The Copthorne Tara Hotel London Kensington, part of Millennium Hotels UK, seeks a Casual Receptionist to register and check guests in, answer inquiries, support the Shift Leader, and uphold high customer service standards. You will work with the hotel system, know rates, and help ensure smooth operations.

Ideal candidates show confidence with guest interactions, strong communication, flexibility, and the ability to multitask under pressure in a busy hotel environment.

Qualifikationen

• Experience with Opera Cloud/ Opera preferred.
• Confidence in guest interactions.
• Large-scale hotel experience is advantageous.
• Excellent organisational skills and the ability to multitask and work under pressure.

Aufgaben

• Register guests into the hotel and check them out, including audit support when systems are down.
• Respond to guest inquiries and communicate effectively with colleagues and superiors.
• Assist the Shift Leader with miscellaneous tasks, such as checking market codes, passport numbers and nationalities.
• Provide excellent customer service ensuring guests’ first impressions are courteous and professional.
• Be familiar with the hotel computer system and apply knowledge according to guest requirements.
• Know hotel room rates and policies and actively earn revenue for the hotel.
• Process non-arrival reservations and verify booking accuracy.
• Liaise with Security regarding room access issues and issue keys as needed.

Kenntnisse

Guest interactions

Communication skills

Calm under pressure

Flexibility

Tools

Opera Cloud/Opera

Jobbeschreibung

The Copthorne Tara Hotel London Kensington, part of Millennium Hotels UK, seeks a Casual Receptionist to register and check guests in, answer inquiries, support the Shift Leader, and uphold high customer service standards. You will work with the hotel system, know rates, and help ensure smooth operations.

Ideal candidates show confidence with guest interactions, strong communication, flexibility, and the ability to multitask under pressure in a busy hotel environment.