Reception Shift Lead

The Methodist Church in Britain; Macclesfield; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Deepings Practice in Market Deeping and Glinton is seeking a Reception Shift Lead to coordinate daily reception activity and support colleagues across two sites. You will induct new starters and handle front-desk tasks, with a hands-on, part-time role at 28 hours per week.

Experience in a busy reception or customer-facing environment and confident computer use are essential. GCSE English and Maths at grade 4/C or higher are required to ensure smooth patient registrations and NHS-related

Qualifications

• GCSE English and Maths at grade 4/C or above, or equivalent practical skills.
• Experience working in a busy reception or customer-facing environment.
• Demonstrable ability to support colleagues, work in a team and resolve day-to-day operational issues.

Responsibilities

• Coordinate daily reception activity, allocating tasks, wait lists and staff lunch breaks, and alert the Reception Operations Lead to gaps in cover.
• Support colleagues with routine queries, procedures and protocols.
• Buddy new starters and deliver their practical induction.
• Deal with patient enquiries, queries and complaints, and take payment for private non-NHS services.
• Manage patient registrations, including New Links and PCSE queries, within agreed timelines.
• Enter, scan and process patient information on clinical systems including SystmOne, and handle incoming post.
• Support appointment, clinic and home-visit arrangements, including room changes and cancellations, and inform staff and patients.
• Receive and record staff sickness notifications and inform the Reception Operations Lead and Rota Team of staffing changes.
• Handle telephone calls, email and AccuRx correspondence within required timescales.
• Undertake delegated opening, handover and closing tasks, including reception security procedures.
• Maintain standards and safety, escalating risks, outdated protocols and maintenance issues.
• Provide hands-on reception cover during absence or busy periods.

Skills

IT skills

Communication

Customer service

Education

GCSE English & Maths (4/C or above)

Tools

SystmOne

AccuRx

Job description

Reception Shift Lead at The Deepings Practice, covering reception across its Market Deeping and Glinton sites. The role coordinates daily reception activity, supports colleagues with routine queries and inducts new starters, alongside front-desk and admin work. It is hands-on and part-time at 28 hours a week, reporting to the Reception Operations Lead. Prior busy-reception experience and confident computer use are needed.

What the job involves

• Coordinate daily reception activity, allocating tasks, wait lists and staff lunch breaks, and alert the Reception Operations Lead to gaps in cover
• Support colleagues with routine queries, procedures and protocols
• Buddy new starters and deliver their practical induction
• Deal with patient enquiries, queries and complaints, and take payment for private non-NHS services
• Manage patient registrations, including New Links and PCSE queries, within agreed timelines
• Enter, scan and process patient information on clinical systems including SystmOne, and handle incoming post
• Support appointment, clinic and home-visit arrangements, including room changes and cancellations, and inform staff and patients
• Receive and record staff sickness notifications and inform the Reception Operations Lead and Rota Team of staffing changes
• Handle telephone calls, email and AccuRx correspondence within required timescales
• Undertake delegated opening, handover and closing tasks, including reception security procedures
• Maintain standards and safety, escalating risks, outdated protocols and maintenance issues
• Provide hands-on reception cover during absence or busy periods

Qualifications

• GCSE English and Maths at grade 4/C or above, or equivalent practical skills

Experience

• Experience working in a busy reception or customer-facing environment
• Demonstrable ability to support colleagues, work in a team and resolve day-to-day operational issues

Skills & knowledge

• Good IT skills and confident use of computerised systems
• Excellent communication, organisational and customer service skills

Nice to have

• Previous experience in a supervisory, senior receptionist or team leader role
• Previous experience in general practice or another healthcare setting
• Knowledge of NHS primary care systems and patient confidentiality requirements
• Relevant customer service, administration or leadership training