Cross-Site Reception Shift Lead (Part-Time)

The Methodist Church in Britain; Macclesfield; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Deepings Practice in Market Deeping and Glinton is seeking a Reception Shift Lead to coordinate daily reception activity and support colleagues across two sites. You will induct new starters and handle front-desk tasks, with a hands-on, part-time role at 28 hours per week.

Experience in a busy reception or customer-facing environment and confident computer use are essential. GCSE English and Maths at grade 4/C or higher are required to ensure smooth patient registrations and NHS-related

Qualifications

• GCSE English and Maths at grade 4/C or above, or equivalent practical skills.
• Experience working in a busy reception or customer-facing environment.
• Demonstrable ability to support colleagues, work in a team and resolve day-to-day operational issues.

Responsibilities

• Coordinate daily reception activity, allocating tasks, wait lists and staff lunch breaks, and alert the Reception Operations Lead to gaps in cover.
• Support colleagues with routine queries, procedures and protocols.
• Buddy new starters and deliver their practical induction.
• Deal with patient enquiries, queries and complaints, and take payment for private non-NHS services.
• Manage patient registrations, including New Links and PCSE queries, within agreed timelines.
• Enter, scan and process patient information on clinical systems including SystmOne, and handle incoming post.
• Support appointment, clinic and home-visit arrangements, including room changes and cancellations, and inform staff and patients.
• Receive and record staff sickness notifications and inform the Reception Operations Lead and Rota Team of staffing changes.
• Handle telephone calls, email and AccuRx correspondence within required timescales.
• Undertake delegated opening, handover and closing tasks, including reception security procedures.
• Maintain standards and safety, escalating risks, outdated protocols and maintenance issues.
• Provide hands-on reception cover during absence or busy periods.

Skills

IT skills

Communication

Customer service

Education

GCSE English & Maths (4/C or above)

Tools

SystmOne

AccuRx

Job description

The Deepings Practice in Market Deeping and Glinton is seeking a Reception Shift Lead to coordinate daily reception activity and support colleagues across two sites. You will induct new starters and handle front-desk tasks, with a hands-on, part-time role at 28 hours per week.

Experience in a busy reception or customer-facing environment and confident computer use are essential. GCSE English and Maths at grade 4/C or higher are required to ensure smooth patient registrations and NHS-related