Reception Services Coordinator

Liverpool Guild of Students; Liverpool; On-site; GBP 22,000 - 27,000; Full time

Job summary

Liverpool Guild of Students is seeking a Reception Services Coordinator to be the friendly first point of contact for students and the public. The role focuses on coordinating reception services, answering enquiries, and supporting daily operations; it is office-based and on-site with a Monday–Friday 35-hour week.

The role requires you to work closely with the Reception Services Manager to maintain high service standards.

Qualifications

• First point of contact for students and members of the public
• Ability to multi-task and stay organised
• Professional and friendly representation of the Guild

Responsibilities

• Answer face-to-face enquiries from students and the public
• Support the booking process of Guild spaces
• Assist with the Online Shop and day-to-day reception duties

Job description

Job Title: Reception Services Coordinator

Responsible To: Reception Services Manager

Salary: £24,990 Per Annum Guild Banding and Grading level 3

Closing date for applications: Tuesday 10th November 2026 - 9am

Interviews: Tuesday 17th November 2026

We’re looking for a positive, proactive and organised person to become our new Reception Services Coordinator.

As the first point of contact of contact for students and members of the public, our reception team play a key role in helping people feel welcome, answering enquiries and ensuring a positive experience for everyone who engages with us. You will represent the Guild in a professional and friendly manner, working closely with the Reception Services Manager to coordinate the day-to-day delivery of reception services, helping to ensure the service operates efficiently and to a high standard.

In a busy students’ union, no two days are the same, the duties of this varied role range from answering face to face queries, supporting the booking process of our spaces and assisting with our Online Shop. You should be comfortable multi-tasking, have great organisational skills and take pride in delivering excellent service.

The role is predominantly Monday to Friday 35 hours a week but may involve evening and weekend hours occasionally. This is an office-based role and therefore requires the successful candidate to be onsite at the Guild (role not applicable to Hybrid working arrangements).

We encourage applications from black and minority ethnic candidates, who are currently under-represented within the Guild.

The Guaranteed Interview Scheme for Ethnically Diverse Candidates at Liverpool Guild of Students is committed to the principles of equality of opportunity. We annually review racial diversity within our workforce, and it is a key priority for us to improve racial and ethnic diversity amongst our workforce, and as such we particularly welcome applications from ethnically diverse candidates and have introduced a guaranteed interview scheme. We recognise that applicants from ethnically diverse backgrounds may have experienced additional barriers when applying for new roles.

Therefore, we are taking positive action to address an under-representation within our organisation. If you meet the minimum criteria (at least 80% of the 'essential' criteria in the person specification) and are from an ethnically diverse background, you'll be guaranteed an interview. If you are an ethnically diverse applicant and would like to be considered under our guaranteed interview scheme, you must indicate this by selecting the relevant box on the Equality and Diversity Monitoring Form. If you do not select this box, your application will be considered alongside all other applications. It is important to note that this scheme only guarantees an interview for ethnically diverse applicants who meet the minimum criteria. The selection decision at interview will be based on the most suitable candidate, regardless of background or protected characteristic.

If you would like to discuss any aspect of the role or the Guild further, please contact

Elaine Ansell - Reception Services Manager, [e-mail]

More information and a full detailed job description and person specification can be found within the job pack below or on our website -Reception Services Coordinator | Liverpool Guild of Students powered by StaffSavvy