Reception Security Officer

Kingdom Services Group Ltd; Staines-upon-Thames; On-site; GBP 16,000 - 22,000; Full time

Job summary

Kingdom Services Group Ltd at the Bupa Training Academy in Staines is hiring a Reception Security Officer to provide a professional front-of-house presence and maintain security across the site.

You will welcome visitors, manage access, answer enquiries, coordinate meeting rooms and parking, and support day-to-day operations while upholding safety standards.

This permanent, full-time role is 50 hours per week, Monday to Friday, 08:00–18:00, and requires a valid SIA Security Licence.

Qualifications

• Valid SIA Security Licence
• Previous security and customer service experience preferred
• Excellent communication and interpersonal skills
• Professional, friendly and approachable manner
• Strong problem-solving ability and attention to detail
• Ability to remain calm and effective in busy environments
• Confident managing multiple tasks and requests simultaneously
• Flexible and adaptable approach to work
• Good IT and administrative skills

Responsibilities

• Providing a professional and welcoming front-of-house service
• Greeting visitors, staff and contractors and managing site access
• Monitoring and maintaining site security procedures
• Handling telephone and email enquiries professionally
• Managing visitor registrations and access control systems
• Assisting with meeting room bookings and facilities coordination
• Monitoring car parking arrangements and visitor attendance
• Responding to incidents, enquiries and requests in a calm and efficient manner
• Maintaining accurate records and reports as required
• Delivering excellent customer service while ensuring site safety and security

Skills

Communication skills

Interpersonal skills

Problem-solving

Calm under pressure

Job description

Location: Bupa Training Academy, TW18 3DZ

Contract: Permanent, Full Time

Hours: 50 Hours Per Week

Working Pattern: Monday to Friday, 08:00 - 18:00

Pay Rate: £13.75 per hour

About The Role

We are looking for a professional and customer-focused Reception Security Officer to join the team at the Bupa Training Academy in Staines. This modern training facility is dedicated to promoting learning, innovation, and the development of world-class skills for healthcare professionals across the UK.

As a Reception Security Officer, you will be the face of the site, providing a welcoming and professional first impression to visitors, staff, and contractors. You will combine exceptional front-of-house customer service with effective security practices, ensuring the site remains safe, secure, and running smoothly at all times.

This role requires someone who can think quickly, solve problems efficiently, and remain calm under pressure. You will manage visitor access, answer enquiries, oversee meeting room and parking arrangements, and support the day-to-day operations of the facility while maintaining high security standards.

Key Responsibilities

• Providing a professional and welcoming front-of-house service
• Greeting visitors, staff, and contractors and managing site access
• Monitoring and maintaining site security procedures
• Handling telephone and email enquiries professionally
• Managing visitor registrations and access control systems
• Assisting with meeting room bookings and facilities coordination
• Monitoring car parking arrangements and visitor attendance
• Responding to incidents, enquiries, and requests in a calm and efficient manner
• Maintaining accurate records and reports as required
• Delivering excellent customer service while ensuring site safety and security

Requirements

• Valid SIA Security Licence
• Previous security and customer service experience preferred
• Excellent communication and interpersonal skills
• Professional, friendly, and approachable manner
• Strong problem-solving ability and attention to detail
• Ability to remain calm and effective in busy environments
• Confident managing multiple tasks and requests simultaneously
• Flexible and adaptable approach to work
• Good IT and administrative skills

What We're Looking For

The ideal candidate will have a passion for customer service, a proactive attitude, and the ability to represent both the client and security team professionally. You will be confident dealing with people at all levels, capable of handling challenging situations sensitively, and committed to delivering a safe, secure, and welcoming environment.

If you hold a valid SIA Security Licence and are looking for an opportunity to join a professional team in a prestigious front-of-house security role, we would love to hear from you.