Reception & Security Officer: Welcoming & Secure

Kingdom Services Group Ltd; Staines-upon-Thames; On-site; GBP 16,000 - 22,000; Full time

Job summary

Kingdom Services Group Ltd at the Bupa Training Academy in Staines is hiring a Reception Security Officer to provide a professional front-of-house presence and maintain security across the site.

You will welcome visitors, manage access, answer enquiries, coordinate meeting rooms and parking, and support day-to-day operations while upholding safety standards.

This permanent, full-time role is 50 hours per week, Monday to Friday, 08:00–18:00, and requires a valid SIA Security Licence.

Qualifications

• Valid SIA Security Licence
• Previous security and customer service experience preferred
• Excellent communication and interpersonal skills
• Professional, friendly and approachable manner
• Strong problem-solving ability and attention to detail
• Ability to remain calm and effective in busy environments
• Confident managing multiple tasks and requests simultaneously
• Flexible and adaptable approach to work
• Good IT and administrative skills

Responsibilities

• Providing a professional and welcoming front-of-house service
• Greeting visitors, staff and contractors and managing site access
• Monitoring and maintaining site security procedures
• Handling telephone and email enquiries professionally
• Managing visitor registrations and access control systems
• Assisting with meeting room bookings and facilities coordination
• Monitoring car parking arrangements and visitor attendance
• Responding to incidents, enquiries and requests in a calm and efficient manner
• Maintaining accurate records and reports as required
• Delivering excellent customer service while ensuring site safety and security

Skills

Communication skills

Interpersonal skills

Problem-solving

Calm under pressure

Job description

Kingdom Services Group Ltd at the Bupa Training Academy in Staines is hiring a Reception Security Officer to provide a professional front-of-house presence and maintain security across the site.

You will welcome visitors, manage access, answer enquiries, coordinate meeting rooms and parking, and support day-to-day operations while upholding safety standards.

This permanent, full-time role is 50 hours per week, Monday to Friday, 08:00–18:00, and requires a valid SIA Security Licence.