Reception Manager - Nights

Clermont Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Night Reception Manager to lead their dedicated night team at a prestigious hotel overlooking the River Thames. This role is perfect for someone with a passion for guest service and a flair for creativity. You will be responsible for managing the night operations, ensuring exceptional service, and maximizing room occupancy. Join a dynamic team where your leadership will make a significant impact on guest experiences. Enjoy a range of perks including discounted rates on hotel services, access to an Employee Assistance Program, and opportunities for professional development. If you thrive in a vibrant environment and are ready to take on this exciting challenge, we want to hear from you!

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Recommend a friend scheme

Apprenticeships and accredited qualifications

Discounts and cashback through retailers

Qualifications

• Passion for guest service and creativity in management.
• Experience in leading and developing a night team.

Responsibilities

• Oversee Front Office Team during night hours and ensure excellent service.
• Maximise room occupancy and promote hotel services.

Skills

Guest Service

Leadership

Attention to Detail

Analytical Skills

Education

Accredited Qualifications up to Level 7

Tools

Opera

Job description

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

When we are recruiting new managers we look for a real passion for guest service, creativity and entrepreneurial flair and our Night Reception Managers are no exception. If you can take responsibility for the hotel and guests during your shift, recruit, manage, train and develop the night team, provide detailed and efficient handovers for the day team and bring fresh ideas and input to the team we want to hear from you.

As Night Manager you will oversee the supervision of the Front Office Team during the night hours and ensure that excellent service is delivered at all times. You will act as first point of contact for guest queries during this time and ensure that Night Audits are completed. You will also be expected to maximise room occupancy and best rates and promote hotel services and facilities.

What we look for

• Creative and inspiring leadership
• Attention to the smallest details
• A passion for guest service
• Analytical skills
• Knowledge of Opera would be advantageous

What's in it for you?

• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal